Odalys Terrazas
Server/Customer Service Associate
Covington,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
Covington, WA
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, cups and plates.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Customer Service Representative
Ross Olive - State Farm Insurance Agent
Maple Valley, WA
04.2022 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Server
Farrelli's Wood Fire Pizza
Maple Valley, WA
07.2019 - 06.2021
- Processed payments as credit card transactions, gift cards, or cash transactions
- Cultivated warm relationships with regular customers.
- Coordinated table assignments and arranged tables for groups
- Memorized menu additions, changes, and limited offerings
- Reconciled cash tills in kitchen and bar areas as part of closing duties
- Explained details of new menu items, seasonal, and daily specials
- Delivered food and beverages quickly to customers.
BOH Team Member
Farrelli's Wood Fire Pizza
Maple Valley, WA
07.2018 - 07.2019
- Followed nutrition standards and recipe specifications in cooking
- Cleaned up stations after busy periods and discarded or stored leftover food
- Helped kitchen run smoothly by assisting members with diverse needs
- Assisted with food service by working closely with servers to move food out quickly
- Helped kitchen staff meet customer needs with continuous assistance.
Education
High School Diploma -
Tahoma Senior High School
Covington, WA06.2019
Skills
- Customer Service and Rapport
- Age Verification
- Food and Beverage Service
- Order Accuracy and Delivery
- Warm and Friendly
- Courteous with Strong Service Mindset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
Obtains:
Washington Food Handlers Certification Card
WA MAST Alcohol Server Permit
Washington Life, Health, Property, and Casualty Insurance Licenses
Timeline
Customer Service Representative
Ross Olive - State Farm Insurance Agent
04.2022 - 05.2022
Server
Applebee's Neighborhood Grill & Bar
10.2021 - Current
Server
Farrelli's Wood Fire Pizza
07.2019 - 06.2021
BOH Team Member
Farrelli's Wood Fire Pizza
07.2018 - 07.2019
High School Diploma -
Tahoma Senior High School