Sarah Rasmusson
Server
Houston,Texas
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Brix Wine Cellars, LLC.
Houston, Texas
02.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cocktails and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained daily sales of $1000-$2500.
Food Runner/Expeditor
Brix Wine Cellars, LLC
Houston, Texas
10.2017 - 02.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
Junior Data Analyst
Morgan Analytics Group
Houston, Texas
08.2018 - 10.2018
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Lead Hostess/Food Runner
Chili's Bar And Grill - Brinker International
Houston, Texas
04.2017 - 06.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Associate of Arts - General Studies
Lone Star College System
Spring, Texas12.2022
High School Diploma -
Tomball Memorial High School
Tomball, Texas06.2017
Skills
- Workflow Coordination
- Specials Promotion and Upselling
- Customer Service and Rapport
- Order Accuracy and Delivery
- High Energy and Stamina
- Service-Oriented
- Team Leadership
- Proficient in Microsoft Office
Certification
- Certified TABC, TABC on the FLY - 09/2021-09/2023
- Certified Texas Food Handler, CERTIFIED on the FLY - 05/2019-05/2022
Timeline
Server
Brix Wine Cellars, LLC.
02.2020 - Current
Junior Data Analyst
Morgan Analytics Group
08.2018 - 10.2018
Food Runner/Expeditor
Brix Wine Cellars, LLC
10.2017 - 02.2020
Lead Hostess/Food Runner
Chili's Bar And Grill - Brinker International
04.2017 - 06.2018
Associate of Arts - General Studies
Lone Star College System
High School Diploma -
Tomball Memorial High School