Deena Greenslade-Pinder
Miami,FL
Summary
Dedicated Customer Service Professional committed to resolving issues and enhancing company image. Cultivated high-quality professional relationships while excelling in both team and independent environments. Delivered reliable customer service through effective communication and relationship-building skills.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Environmental Services Technician
Memorial Health Care Systems
Pembroke Pines
06.2024 - Current
- Maintained a clean, safe, and sanitary environment across assigned facilities by performing routine cleaning, disinfection, and waste removal in accordance with health and safety standards
- Operated and maintained cleaning equipment, supplies, and chemicals safely, ensuring proper usage, storage, and compliance with facility procedures
- Inspected restrooms, patient areas, hallways, and common spaces regularly to identify service needs and uphold consistent cleanliness standards
- Collaborated with nursing, facilities, and operations teams to prioritize cleaning tasks and support smooth daily workflow
- Followed detailed cleaning protocols and regulatory guidelines to maintain compliance with sanitation and environmental service requirements
- Assisted with terminal cleaning procedures after room discharge or special events to prepare spaces for immediate reuse
- Used proper personal protective equipment and safe work practices to minimize exposure risks and maintain a secure environment
- Contributed to patient and visitor satisfaction by ensuring public areas remained orderly, well-stocked, and presentable
- Helped maintain a positive patient experience by delivering reliable, courteous, and discreet service in sensitive setting
Housekeeper
Imara LL C
Miami, FL
07.2023 - 06.2024
- Changed linens, restocked amenities, and replenished supplies to maintain high standards of room readiness
- Inspected rooms for cleanliness and reported maintenance issues for prompt resolution
- Assisted with deep-cleaning projects for carpets, upholstery, windows, and hard-to-reach areas
- Assisted with deep-cleaning projects for carpets, upholstery, windows, and hard-to-reach areas to enhance overall cleanliness
- Operated cleaning equipment and used approved chemicals in accordance with property guidelines and safety protocols
Housekeeper
Soapy Tropics Cleaning Company
Miami, FL
03.2021 - 06.2023
- Restocked linens, toiletries, and cleaning supplies to ensure seamless daily operations and enhance guest satisfaction
- Performed detailed room inspections and addressed maintenance or housekeeping issues promptly to uphold quality standards
- Restocked linens, toiletries, and cleaning supplies efficiently, supporting uninterrupted daily operations and guest satisfaction
- Followed established cleaning schedules and checklists to complete assignments accurately and on time
- Reduced room turnaround time by streamlining cleaning routines and improving task organization
- Trained new housekeeping staff on cleaning procedures and safety practices to maintain high service standards
- Built strong working relationships with team members to promote a cooperative and productive work environment
- Adapted quickly to changing priorities while maintaining consistent service quality during peak occupancy periods
- Safely moved furniture and equipment to complete thorough cleaning and room preparation
- Consistently delivered dependable housekeeping support that contributed to a clean, organized, and professional facility
- Executed daily assignments with attention to detail, contributing to consistent room readiness during peak periods
Prep Cook/Customer Service
Sea duff and Ocean Foam food truck
Nassau
06.2019 - 03.2021
- Prepared ingredients by washing, chopping, portioning, and organizing food items to support efficient kitchen operations and consistent meal quality.
- Maintained clean and sanitary workstations, followed food safety procedures, and ensured compliance with health and hygiene standards throughout each shift.
- Executed opening and closing duties, ensuring clean and organized storage areas and a well-prepared kitchen for next shift.
- Operated kitchen equipment according to safety protocols, contributing to waste reduction and consistency in food preparation.
- Supported opening and closing duties, including cleaning, organizing storage areas, and preparing the kitchen for the next shift.
- Managed multiple tasks in a fast-paced setting while maintaining accuracy, professionalism, and strong attention to detail.
- Prepared ingredients by washing, chopping, and portioning food items to enhance kitchen operations and maintain meal quality.
General Manager
AML Foods
Nassau
11.2016 - 05.2019
- Developed marketing strategies to enhance sales performance
- Processed daily cash deposits for accurate financial reporting
- Provided exceptional customer service to improve client satisfaction
- Managed weekly sales budget while delivering exceptional customer service and quality products
- Customer service;
- Marketing in ordering to increase sales
- Payroll was down and employee productivity was up
- Cultivated customer loyalty through outstanding service
- Entering customers orders and supplies from warehouse and end of day reports.
Cashier/Customer Service
Kera's Take Away Restaurant
Nassau
09.2010 - 06.2016
- Provided friendly, efficient customer service by accurately processing transactions and ensuring a positive checkout experience.
- Operated point-of-sale systems to handle cash, credit, and digital payments with attention to accuracy and compliance.
- Addressed customer inquiries and concerns promptly, escalating issues as needed to enhance satisfaction and retention.
- Built rapport with repeat customers through professional, courteous communication and consistent service.
- Supported customer experience by assisting with product locating, answering pricing questions, and providing basic store information.
- Maintained a clean, organized checkout area and supported store presentation standards throughout the day.
Bank Teller
Guardsman Bahamas
Nassau
03.2012 - 05.2014
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments while maintaining a high standard of service.
- Balanced cash drawers daily, promptly resolved discrepancies, and adhered to internal controls to ensure cash accountability and mitigate risk.
- Cultivated strong customer relationships through courteous service and efficient resolution of concerns, enhancing customer satisfaction and loyalty.
- Processed cash deposits, check cashing, and cashier's checks while verifying identification and documentation to safeguard against fraud.
- Built strong customer relationships by providing courteous, attentive service and resolving concerns efficiently to improve satisfaction and retention.
- Supported branch operations by opening and closing teller stations, preparing reports, and ensuring accurate end-of-day reconciliation.
- Followed security procedures for cash handling, vault access, and branch opening and closing responsibilities.
Receptionist
Save Co Bahamas
Nassau
07.2009 - 07.2011
- Greeted visitors and clients professionally, managed front-desk operations, and ensured a welcoming first impression
- Answered and routed multi-line phone calls promptly while accurately relaying messages and maintaining call logs
- Scheduled appointments, coordinated calendars, and resolved conflicts to support smooth daily operations
- Organized records, updated contact information, and handled confidential documents with discretion to support data integrity
- Resolved routine customer concerns professionally, escalating issues when needed to ensure satisfaction
- Coordinated communication between departments to streamline scheduling and enhance internal responsiveness
- Refined scheduling and document-handling workflows to enhance front-desk efficiency
- Collaborated with team members to deliver consistent administrative support and maintain smooth office operations
Assistant Manager
Edmiranda Restaurant
Nassau
05.2005 - 05.2009
- Supervised staff performance, providing guidance and feedback to enhance productivity and accountability
- Assisted in supervising staff performance, providing guidance and feedback to improve productivity and accountability
- Resolved customer and employee issues promptly, maintaining a professional and solution-focused approach
- Resolved customer and employee issues promptly, fostering positive relationships through a professional and solution-focused approach
- Implemented process improvements that enhanced workflow efficiency and reduced recurring operational delays
- Prepared reports and tracked key performance indicators to support informed management decisions
- Trained new team members on company procedures and customer service standards to ensure consistent service delivery
- Maintained compliance with company policies, safety standards, and operational procedures
- Monitored inventory levels and supported ordering processes to prevent shortages and reduce waste
- Handled escalated concerns with professionalism, preserving positive relationships with customers and staff
Education
Associate Degree in Business Office Technonology - Business Administration
Bahamas Vocational And Technical Institute
Bahamas06.2014
Certificate - Office Procedures
Bahamas Vocational And Technical Institute
Nassau, Bahamas01.1992
Certificate - Pitman Accounting stage 1
University of the Bahamas
Nassau01.2009
Skills
- Customer service
- Management Experience
- Experience in payroll
- Data entry
- Basic Accounting
- Budgeting
- Office Management
- Restaurant Management
Certification
Franchise Management Certificate
Timeline
Environmental Services Technician
Memorial Health Care Systems
06.2024 - Current
Housekeeper
Imara LL C
07.2023 - 06.2024
Housekeeper
Soapy Tropics Cleaning Company
03.2021 - 06.2023
Prep Cook/Customer Service
Sea duff and Ocean Foam food truck
06.2019 - 03.2021
General Manager
AML Foods
11.2016 - 05.2019
Bank Teller
Guardsman Bahamas
03.2012 - 05.2014
Cashier/Customer Service
Kera's Take Away Restaurant
09.2010 - 06.2016
Receptionist
Save Co Bahamas
07.2009 - 07.2011
Assistant Manager
Edmiranda Restaurant
05.2005 - 05.2009
Certificate - Pitman Accounting stage 1
University of the Bahamas
Associate Degree in Business Office Technonology - Business Administration
Bahamas Vocational And Technical Institute
Certificate - Office Procedures
Bahamas Vocational And Technical Institute