Valerie Lazier
Charlotte,NC
Summary
Adept at juggling high customer volumes and maintaining financial accountability, I excelled in roles at Doghouse Bar and Grill and Verizon Wireless. My expertise in customer service and data accuracy, coupled with a strong team player attitude and effective communication skills, consistently enhanced client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Bartender
Doghouse Bar and Grill
04.2017 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Crosskeys Taraven
02.2015 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Shift Manager
Club Network
03.2006 - 06.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Customer Service Representative
Verizon Wireless
04.2004 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk
Cigna Integrated Health
02.1999 - 05.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - Human Services
Monroe Community College
Rochester, NY05.2007
Associate of Arts - Paralegal Studies
Rochester Business Institute
1630 Portland Ave Rochester NY04.2003
No Degree - Medical Secretary/Transcription
Eastern Monroe Career Services
41 O'Conner Rd Fairport NY06.1994
No Degree - Nursing Assistant
Action For A Better Community
Rochester NY 05.1990
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
Timeline
Bartender
Doghouse Bar and Grill
04.2017 - 08.2024
Bartender
Crosskeys Taraven
02.2015 - 05.2017
Bartender Shift Manager
Club Network
03.2006 - 06.2014
Customer Service Representative
Verizon Wireless
04.2004 - 06.2006
Data Entry Clerk
Cigna Integrated Health
02.1999 - 05.2001
Associate of Arts - Human Services
Monroe Community College
Associate of Arts - Paralegal Studies
Rochester Business Institute
No Degree - Medical Secretary/Transcription
Eastern Monroe Career Services
No Degree - Nursing Assistant
Action For A Better Community
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