Valerie Lazier
Charlotte,NC
Summary
Adept at juggling high customer volumes and maintaining financial accountability, I excelled in roles at Doghouse Bar and Grill and Verizon Wireless. My expertise in customer service and data accuracy, coupled with a strong team player attitude and effective communication skills, consistently enhanced client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Bartender
Doghouse Bar and Grill
7200 Albermarle Rd. Charlotte NC
04.2017 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Crosskeys Taraven
521 Thurston Rd Rochester NY 14619
02.2015 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Shift Manager
Club Network
420 Central Ave Rochester NY
03.2006 - 06.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Customer Service Representative
Verizon Wireless
1150 Jefferson Rd Rochester NY
04.2004 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk
Cigna Integrated Health
255 East Ave Rochester NY
02.1999 - 05.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - Human Services
Monroe Community College
Rochester, NY05.2007
Associate of Arts - Paralegal Studies
Rochester Business Institute
1630 Portland Ave Rochester NY04.2003
No Degree - Medical Secretary/Transcription
Eastern Monroe Career Services
41 O'Conner Rd Fairport NY06.1994
No Degree - Nursing Assistant
Action For A Better Community
Rochester NY 05.1990
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
Timeline
Bartender
Doghouse Bar and Grill
04.2017 - 08.2024
Bartender
Crosskeys Taraven
02.2015 - 05.2017
Bartender Shift Manager
Club Network
03.2006 - 06.2014
Customer Service Representative
Verizon Wireless
04.2004 - 06.2006
Data Entry Clerk
Cigna Integrated Health
02.1999 - 05.2001
Associate of Arts - Human Services
Monroe Community College
Associate of Arts - Paralegal Studies
Rochester Business Institute
No Degree - Medical Secretary/Transcription
Eastern Monroe Career Services
No Degree - Nursing Assistant
Action For A Better Community