Adobe Creative Cloud
Jessica Moll
Assistan Manager
Ypsilanti,MI
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving. Assists senior managers with accomplishing demanding targets and projects by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Exclusive Brands
Ann Arbor, MI
04.2020 - Current
- Made it a habit to keep up with MMJ LARA bulletin boards online. Helped managers navigate through changes needed to be implemented by Global Pandemic, Covid19.
- Managed high volume of cash with 80% accuracy rate for registers drops, close out and team tip out.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Gained in depth knowledge and troubleshooting skills for Metrc, Leaf Logix POS and Backend, Debit Card system that is integrated with POS system, Dutchie, Weedmaps and Leafly.
- Learned how to receive shipments in Metrc and create/sync products in Backend Leaf Logix.
- Learned how to keep proper count of registers and transactions.
- Developed multi tasking skills in getting change for team members, promptly responded to emails and messages, touching base with all departments and helping with troubleshooting problems.
- Developed team building skills and learned from upper management how to help team members with their problems.
- Brought my skills in Adobe Suits to produce pre-roll labels that are compliant with MMJ LARA regulations banners for sales and product pictures for menus.
- Implemented tools to help create cross functional team work. This helps all departments seamlessly stick to the “line of sight” which is developmental management.
Budtender
Exclusive Brands
Ann Arbor, MI
10.2019 - 04.2020
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Learned the basic protocols and regulations of the cannabis industry in the state of Michigan.
- Gained knowledge of Leaf Logix POS, Dutchie, Weedmaps and Leafly.
- Worked alongside others to ensure the team, as a whole, had smooth days. This was imperative as a team member of the first recreational cannabis retail store and we served hundreds of patrons within 12-13hrs. This required me to skillfully complete tasks as a budtender, budback, check-in person, and host.
Chief Operating Officer
Ethyc Llc
Ypsilanti, MI
01.2018 - 09.2019
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Was in charge of media and day to day task management such as sending skew and pantone information to the manufacturer.
- Developed and implemented recommendations for service improvement.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Freelance Web Developer
Myself
Ypsilanti, MI
04.2010 - 09.2019
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Converted graphic designs to usable web images using Adobe Photo Shop.
- Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
- Worked with small businesses that aim to make their mark in the new fast pace social media world. Biggest success NDsxKicks LLC went from 2700 followers on Instagram to 11k by developing content and strategies to curate a following interested in collecting urban designer fashion goods.
Education
Bachelor of Arts - Journalism
University of Michigan - Ann Arbor
Ann Arbor, MI 08.2005 - 05.2009
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA 08.2001 - 05.2005
Skills
Google Drive
Financial Management
Staff Management
Training
Operations management
Business correspondence
Information gathering and analysis
Self-Motivated
Interpersonal Communication
Adobe software
Data Entry
Organization and Time Management
Teambuilding
Good Telephone Etiquette
MS Office
Written Communication
Excel spreadsheets
Accomplishments
- Supervised team of 12-30 staff members.
- Collaborated with Regional Manager in the development of weekly sales banners, badges and Team Manual.
- Helped guide team members to attain knowledge about Cannabis products, therefore landing us an award with Metro Detroit Times for Most Knowledgeable Staff in Washtenaw County.
Software
Web Development:HTML/CSS, JavaScript, jQuery
Azure
Timeline
Assistant Manager
Exclusive Brands
04.2020 - Current
Budtender
Exclusive Brands
10.2019 - 04.2020
Chief Operating Officer
Ethyc Llc
01.2018 - 09.2019
Freelance Web Developer
Myself
04.2010 - 09.2019
Bachelor of Arts - Journalism
University of Michigan - Ann Arbor
08.2005 - 05.2009
High School Diploma -
Granada Hills Charter High School
08.2001 - 05.2005