Courtney Royall
North Wilkesboro,NC
Summary
Organized and dedicated Project Manager, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent and team environments.
Overview
14
14
years of professional experience
Work History
Director of Operations
Done Right Merchandising
Mooresville, NC
06.2015 - 12.2021
- Six years of leadership experience within a fast-paced, deadline sensitive environment (retail services provider specializing in new store setups, remodels, resets, and fixture installations)
- Ability to organize, motivate, and affect actions of others to maximize results
- Strong self-management and organization skills
- Solid judgement and strong critical thinking skills
- Driven to work through challenges despite obstacles
- Efficient with resources and achieving profitability
- PRIMARY RESPONSIBILITIES
- Manage multiple projects to ensure that completion is on time, on budget, and that quality standards are met
- Work with recruiting staff to meet staffing requirements for all assigned projects
- Aiding in the training, development, and retention of 120+ direct reports in the field
- Complete administrative tasks to include time management, hotel sourcing, and daily progress reporting
- Processed payroll for 120+ employees (from manually entering timesheets into a payroll system, approving all mileages and other expenses, to the final reconciliation)
- Primary contact for client personnel
- Travel as needed to support projects (three weeks per month)
Traveling Merchandiser-Lead
Done Right Merchandising
Mooresville, NC
06.2011 - 06.2015
- Strong familiarity with the retail merchandising industry (new store setups, remodels, fixture installations, etc.) and experienced managing projects within the industry
- Oversaw all aspects of the operations required to execute projects for nationwide retailer clients
- Performed day to day management and leadership of 12-30 traveling field employees
- Worked in the field to train employees and make sure all crews operated as efficiently as possible
- Ensured all projects were completed on time and within budget constraints
Traveling Merchandiser
Done Right Merchandising
Mooresville, NC
06.2008 - 06.2011
- Remove existing products from shelves and place product on a product mover to stock in its new location
- Clean and neatly fill shelves until that section is complete before moving to the next
- Set shelves
- Place pricing labels, strips, and shelf signage
- Identification of common fixtures and shelf signage
- Break down and dispose of cardboard
- Collaborate with team members and work effectively as a group
- Ensure projects completed on time
Education
Bachelor of Arts - Political Science
NC State University
Raleigh, NC06.2005
Minor - Accounting
NC State University
Raleigh, NC06.2005
Skills
- Customer Service Management
- Staff Scheduling
- Administrative Management
- Budget Control
- Payroll Administration and Timekeeping (ADP, Paycom, and Paylocity)
- Calendar Management
- Proficient in Microsoft Office and Google Suite
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Performance Assessment
- Employee Motivation
- Team Leadership
- Deadline Management
- 70 WPM typist with Great Accuracy
Timeline
Director of Operations
Done Right Merchandising
06.2015 - 12.2021
Traveling Merchandiser-Lead
Done Right Merchandising
06.2011 - 06.2015
Traveling Merchandiser
Done Right Merchandising
06.2008 - 06.2011
Bachelor of Arts - Political Science
NC State University
Minor - Accounting
NC State University