Mary Somers
North Pole,AK
Summary
Dynamic Office Manager with three years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business decisions. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
12
12
years of professional experience
Work History
Barista Manager
Mocha Moose Express
North Pole, North Pole
01.2020 - 05.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Passed inspection by following health, safety, and sanitation guidelines.
- Updated new menu items and pricing.
- Trained entire staff, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Designed and adjusted work schedules to meet business demands.
- Shopping for supplies for coffee shop.
Barista
Mocha Moose Express
North Pole, AK
06.2011 - 01.2020
- Greeted customers daily, answered questions and recommended menu items.
- Protected customers by regularly cleaning work areas and equipment.
- Operated cash register, collected payments, and provided accurate change.
- Gave details on coffee blends and preparation descriptions to customers
- Greeted customers with a pleasant smile and a positive attitude
- Prepared drinks and food items with high accuracy and consistently strong customer service satisfaction.
Office Manager
True North Constructors Inc.
North Pole , AK
06.2016 - 07.2019
- Increased office organization by developing filing system and customer database protocols.
- Answering phone with a friendly positive attitude.
- Greeted visitors promptly and directed to correct locations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Entered invoice data into QuickBooks and updated details, including customer contacts and delivery dates to keep information current.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Updated employee paperwork and records.
- Supported office needs including taking messages, scanning documents, emailing customers, and routing business correspondence.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
Education
High School Diploma -
Ben Eielson High School
Eielson Air Force Base, AK05.2011
Skills
- Problem Solving
- Customer service
- Positive attitude
- Handling credit transactions
- Time management
- Cooperative team player
- Three Years QuickBooks experience
- Inventory Management
- Reliable and responsible
Timeline
Barista Manager
Mocha Moose Express
01.2020 - 05.2020
Office Manager
True North Constructors Inc.
06.2016 - 07.2019
Barista
Mocha Moose Express
06.2011 - 01.2020
High School Diploma -
Ben Eielson High School