Tracey Harris
Murphy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Auto Claim Specialist
State Farm
Richardson, Texas
10.2016 - Current
- Provide remarkable customer service to policyholders regarding their auto claims inquiries or concerns.
- Investigate auto insurance claims to ensure accuracy and completeness.
- Review automobile policy coverage and investigate coverage questions to determine benefits for insureds and claimants.
- Analyze accident reports to determine complex liability and damages in accordance with applicable laws.
- Negotiate settlements with claimants, attorneys and other parties involved in the claim process.
- Coordinated with third party vendors such as appraisers or adjusters to resolve complex issues within a timely manner.
- Train and mentor new claims adjusters on company policies, procedures, and best practices in claims handling.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Manage heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Sr. Support Engineer
Infor Global Solutions
Dallas, Texas
11.1996 - 10.2016
- Responsible for the maintenance and support of client-server systems. Emphasis on financial, manufacturing and material management systems.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Southern Mississippi
Hattiesburg, MSPublic Relations
Pearl River Community College
Poplarville, MSSkills
- Claims Investigation
- Policy Interpretation
- Damage Assessment
- Fraud detection knowledge
- Problem-solving aptitude
- Customer service expertise
- Time management abilities
- Teamwork and Collaboration
- Coverage investigations
- Decision-Making
Timeline
Auto Claim Specialist
State Farm
10.2016 - Current
Sr. Support Engineer
Infor Global Solutions
11.1996 - 10.2016
Bachelor of Arts - Hospitality Administration And Management
University of Southern Mississippi
Public Relations
Pearl River Community College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Ansh PatelAnsh Patel
Treasurer at Mind-to-Meal, 501(c) NonprofitTreasurer at Mind-to-Meal, 501(c) Nonprofit