Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Casse Vaughn

Mesquite,TX

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

8
8
year of professional experience

Work History

Sales Manager

Verizon Wireless
Dallas, Texas
01.2022 - Current
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Identified opportunities for growth within my store/territory and collaborated with sales teams to reach sales goal.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Customer Service Representative

Verizon Wireless
Little Rock, Arkansas
01.2014 - 03.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Associate of Arts - Business

University of Nebraska At Omaha
Omaha, NE

Associate of Arts - Business

Arkansas Baptist College
Little Rock, AR
05.2012

Skills

  • Sales Quota Management
  • Strong Communication Skills
  • Ability to perform in fast -paced environments
  • Inventory Management
  • Proficient in MS, Excel, Word, PP
  • Salesforce Software
  • Team Recruiting and Onboarding

Timeline

Sales Manager

Verizon Wireless
01.2022 - Current

Customer Service Representative

Verizon Wireless
01.2014 - 03.2015

Associate of Arts - Business

University of Nebraska At Omaha

Associate of Arts - Business

Arkansas Baptist College
Casse Vaughn