My'Esha Sands
100 Dogwood Lane
Florence,SC
Summary
A highly skilled individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. Willing to benefit from good communication skills, calm demeanor, and a knack for solving problems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative
Conn's HomePlus
Florence, SC
12.2021 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Documented customer interactions using SalesForce to capture data in processing system.
- Develop and monitor action plans for the accomplishment of daily/month sales goals.
Returns Processor
QVC Distribution Center
Florence, SC
05.2021 - 02.2022
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Credit customers account.
- Create maintain and enter information into databases.
- Inspect customer returns.
- Use computers for various applications, such as database management or word processing.
Customer Service Representative
Walmart
Florence, SC
11.2018 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Handle issues of return, exchange, and refund.
- Obtain all necessary information to offer appropriate response to product and service inquiries.
- Ensure proper organization of the store.
Customer Service Representative
Aetna, A CVS Health Company
Tallahassee, FL
02.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Process claims.
- Process payments.
- Maintain all insurance documents in confidential way.
- Provide customers with detailed information about policies & products.
- Respond to customer complaints & questions.
Cashier
Popeyes® Louisana Kitchen
Florence, SC
01.2018 - 05.2018
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeting customers as they come into the restaurant and taking their orders.
- Receiving inventory, lifting, and moving products and supplies such as food and beverage.
- Responsible for operating the cash register; they receive payments from guests either in cash or in credit card and ensure the correct change is given to customers.
Education
High School Diploma -
Wilson High School
Florence, SC 08.2014 - 06.2018
Skills
Type over 40 WPM
Organizational
Curiosity/ Quick Learner
Positive work demeanor
Patience
Multitasking
Positive Attitude
Proficiency with desktop computer system and internet skills
Timeline
Sales Representative
Conn's HomePlus
12.2021 - Current
Returns Processor
QVC Distribution Center
05.2021 - 02.2022
Customer Service Representative
Walmart
11.2018 - 04.2021
Cashier
Popeyes® Louisana Kitchen
01.2018 - 05.2018
Customer Service Representative
Aetna, A CVS Health Company
02.2017 - 09.2018
High School Diploma -
Wilson High School
08.2014 - 06.2018