Briana Puebla
North Hills,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Concentra Urgent Care
08.2023 - 03.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Referral coordinator for physical therapy
- Programmed appointments for physical therapy
- Registered incoming existing/ new patients
- Assisted patients in registering for our EMR system
- Scanned and uploaded documents for employers into patient charts
- Administered vaccines and performed drug screens
- Charge entry
- Closed and opened facility
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Front Office
Comprehensive Spine & Pain
10.2022 - 04.2023
- Scheduled appointments for patients via phone and in person
- Responded to patient callbacks and phone in prescription refills
- Educated patients about medications, procedures, and physicians instructions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Participated in team meetings to ensure and improve proper work flow
- Performed verification of Insurance coverage
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints
- Updated patients accounts in the EMR system
- Collected copays and account balance payments
- Relayed messages to providers from patients based on urgency of matter
- Sent in prescription refill requests to providers and pharmacies
- Handled disability and Unemployment applications for patients
- Submitted pre authorizations for prescription refills.
Medical Assistant
LA Vascular and Endovascular Surgery
07.2018 - 04.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents, and supplies to maintain team productivity
- Conductions insurance verification and precertification and preauthorization functions
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Scheduled and confirmed upcoming procedures
- Organized and restocked inventory in exam rooms and procedure rooms
- Assisted provider in wound care and post op treatment care
- Collected copays as well as account balance
- Answered over 150 calls daily and relayed messages to correct outsource
- Assisted in vital sign check and draping during providers minor procedures in clinic
- Scheduled surgeries and pre ops for patients for major procedures at outpatient facilities.
Education
Certification -
UEI
Encino, CA06.2018
High School Diploma -
John Burroughs High School
Burbank, CA05.2016
Skills
- Staff training
- Team Player
- Venipuncture and phlebotomy
- Proficient Excel User
- Type over 40 wpm
- Inventory and Supply Management
- Workflow coordination
- Conflict and Complaint resolution
- Check Payment processing
- Data Entry
- HIPAA Compliance
- Patient Flow Management
Timeline
Medical Assistant
Concentra Urgent Care
08.2023 - 03.2024
Medical Front Office
Comprehensive Spine & Pain
10.2022 - 04.2023
Medical Assistant
LA Vascular and Endovascular Surgery
07.2018 - 04.2020
Certification -
UEI
High School Diploma -
John Burroughs High School
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