Rachel Huggins
White Plains,NY
Summary
Dedicated individual offering extensive diverse years of experience and knowledge in the healthcare, community resources and social services, seeking a Masters level Social Worker role. Skilled in formulating treatment plans, crisis intervention, and collaborating with multidisciplinary teams to support client clinical needs. A recent graduate from Fordham University, with intensive hands-on internships in case management and substance abuse counseling. Recognized for being compassionate and driven with an unfailing work ethic and passion for helping others.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
TFC Service Bureau
2024.02 - 2024.05
- Orchestrated comprehensive staffing operations at TFC Service Bureau, adeptly coordinated with multiple departments to fulfill staffing requirements, while ensuring compliance with employment laws and maintained a pipeline of qualified candidates.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
Direct Support Professional (DSP)
AMIC and Supportive Families/ The Clearview School
2023.01 - 2024.03
- Provide assistance to individuals with developmental challenges in achieving their daily living skills and personal objectives.
- Administered medication as directed by physician.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained an safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from a interdisciplinary team.
Social Work Internship/ Substance Abuse Counselor
Greenburgh ATS
2023.03 - 2023.10
- Facilitated group and individual therapy in outpatient setting.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
Case Manager Internship
BronxWorks
2022.01 - 2023.01
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions
Donor Specialist
NY Blood Center
2019.03 - 2020.09
- Applied critical thinking to analyze problems and identify viable solutions, maintaining a focus on decision-making that upheld quality and safety in the handling of blood products.
- Implemented innovative strategies for retaining existing donors while attracting new ones, contributing to program growth.
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Provided compassionate support to first-time donors, easing anxieties and creating positive experiences.
- Conducted thorough pre-donation interviews that ensured adherence to safety guidelines while making donors feel comfortable sharing their medical history.
Medical Assistant
Planned Parenthood
2017.09 - 2018.10
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Administrative Support Associate
New York Presbyterian Medical Group
2016.05 - 2017.12
- Streamlined patient processing procedures, ensuring efficiency and consistency in daily operational flow.
- Collaborated with cross-functional teams to complete projects on time and within budget constraints.
- Provided exceptional administrative support during times of staff shortage or increased workloads, ensuring smooth operations despite challenges.
- Acted as a liaison between departments to resolve operational issues effectively while maintaining positive relationships.
- Managed a high-volume workload, prioritizing tasks to ensure timely completion and accuracy.
Claims Examiner
Matrix Absence Management Inc
2015.02 - 2016.06
- Conducted thorough analysis and auditing of open claims, ensuring accurate calculation of additional payments and evaluating injury claims for equitable resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Visiting Nurse, Senior Accounts Receivable Specialist
Services of Westchester
2004.02 - 2012.05
- Ensured timely preparation and distribution of client invoices, facilitating prompt payment processing.
- Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
- Evaluated existing debt collection strategies, identifying areas of improvement to achieve higher success rates in recovering outstanding funds.
- Coordinated efforts across departments such as Finance and Sales teams to address potential issues affecting account reconciliation and collection.
- Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
Education
Master of Science - Social Work
Fordham University
The Bronx, NY2023
Bachelor of Science - Human Resources Management
The College of Westchester
White Plains, NY2015
AAS: Business Administration and Management, Marketing and Management - Business Administration And Management
The College of Westchester
White Plains, NY2013
Skills
- Assessment skills
- Confidential case documentation/management
- Referrals and networking
- Analytical/Critical Thinking
- Strengths-based solution-focused therapy
- Biopsychosocial Assessments
- Motivational enhancement therapy/Interviewing (MI)
- Multicultural Competence
- Client Advocacy
- DSM-IV knowledge
- Life skills counseling/Development
- Multidisciplinary team collaboration
- Therapeutic Crisis Intervention (TCI)
- Crisis Assessment/Interventions
- Cognitive behavioral therapy
- Knowledge of medical and psychiatric terminology
- Substance Abuse Counseling/Treatments
- Discharge Planning
- Boundary Setting/Professionalism
- Emotional intelligence and empathy
- Community Training/Facilitation of groups
Certification
CPR/AED, The Clear View School 2024
- Certified Medical Assistant, The Big Apple Training - 2013
- EKG,Phlebotomy,urology Training - 2013
Timeline
Staffing Coordinator
TFC Service Bureau
2024.02 - 2024.05
Social Work Internship/ Substance Abuse Counselor
Greenburgh ATS
2023.03 - 2023.10
Direct Support Professional (DSP)
AMIC and Supportive Families/ The Clearview School
2023.01 - 2024.03
Case Manager Internship
BronxWorks
2022.01 - 2023.01
Donor Specialist
NY Blood Center
2019.03 - 2020.09
Medical Assistant
Planned Parenthood
2017.09 - 2018.10
Administrative Support Associate
New York Presbyterian Medical Group
2016.05 - 2017.12
Claims Examiner
Matrix Absence Management Inc
2015.02 - 2016.06
Visiting Nurse, Senior Accounts Receivable Specialist
Services of Westchester
2004.02 - 2012.05
Master of Science - Social Work
Fordham University
Bachelor of Science - Human Resources Management
The College of Westchester
AAS: Business Administration and Management, Marketing and Management - Business Administration And Management
The College of Westchester
CPR/AED, The Clear View School 2024
- Certified Medical Assistant, The Big Apple Training - 2013
- EKG,Phlebotomy,urology Training - 2013
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