Jeremy England
Elk Grove,USA
Summary
Capable bartender and server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Large casual dining establishments.
Overview
13
13
years of professional experience
Work History
Bartender/Server
BJ's Restaurant & Brewhouse
07.2024 - Current
- Served high customer volumes at all times due to being in one the the busiest locations in the company including during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender/Server/Manager
Chicago Fire
02.2023 - 07.2024
- Helped create a healthy and fun working environment for regulars and coworkers
- Took on a leadership role and helped coworkers better empathize with their team which led to an increased understanding of how valuable each team
member is - Developed a solid knowledge base for alcohols and can help customers find something they love
Building Consultant
Young & Associates
03.2021 - 12.2022
- Provided expert damage assessments, scoping, and estimating of all types of property damage on a multitude of structures types
- Worked closely with stakeholders to provide detailed and accurate invoice analyses of time worked and equipment used by restoration companies
Bartender
Cicada Cantina
05.2020 - 12.2020
- Developed relationships with many customers and maintained one of our larger group of regulars
- Further honed customer service skills
- Often opened or closed the restaurant
- Due to Covid and the impact it had on restaurant staffing, I had many responsibilities including hosting, serving, bussing, food running, and to-go
orders. - Maintained to-go order Point of Sales systems for various applications including DoorDash, Grubhub, UberEats, and Postmates.
- Assessed bar inventory and completed requisition sheets to restock supplies.
Bartender/Server
Logan's Roadhouse
12.2014 - 03.2020
- Experienced in using and troubleshooting Point of Sale systems
- Logged tips for each sale and provided managers with accurate and on time sales reports
- Provided our guests with fast and very friendly customer service
- Maintained a clean working environment at all times
Made sure no guests were left untended to
Apple Tech Support
Apple
06.2012 - 08.2014
- Developed strong empathy and customer service skills
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Education
Graphic Design -
Sacramento City College
Electrical - undefined
UEI Technical School
Skills
- Microsoft Office
- Excel
- Powerpoint
- Adobe Creative Suite
- Electrical work
- Troubleshooting
- Point of Sale systems
- Customer service
- Safe service compliance
- Health codes compliance
- Bar restocking
- Basic accounting
Timeline
Bartender/Server
BJ's Restaurant & Brewhouse
07.2024 - Current
Bartender/Server/Manager
Chicago Fire
02.2023 - 07.2024
Building Consultant
Young & Associates
03.2021 - 12.2022
Bartender
Cicada Cantina
05.2020 - 12.2020
Bartender/Server
Logan's Roadhouse
12.2014 - 03.2020
Apple Tech Support
Apple
06.2012 - 08.2014
Electrical - undefined
UEI Technical School
Graphic Design -
Sacramento City College
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