Bailey Rickman
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate with fantastic attention to detail and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy/Teleperformance
10.2023 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to 40+ patients, answering questions and addressing concerns.
- Assisted patients with creating patient profiles and scheduling medication delivery.
- Maintained high patient satisfaction through knowledge support and compassionate care.
Homemaker
Self Employed
08.2020 - 10.2023
- Executed daily routines in a punctual manner.
- Maintained a clean, safe, and organized environment.
- Managed multiple schedules.
- Worked effectively and precise in a fast paced environment.
Customer Service Representative
United Healthcare/Teleperformance
11.2019 - 08.2020
- Maintained knowledge of member medical plan benefits and efficiently and accurately relayed information to members.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from members.
- Managed over 40 member calls per day with positive attitude and focus on member satisfaction.
Collections Agent
Discover Financial Services
04.2016 - 01.2018
- Achieved performance goals on a consistent basis.
- Negotiated to collect balance in full to avoid late reporting to credit bureau and bring account current.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative/Sales Associate
Massage Envy
05.2015 - 05.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals of 80%-90% success rate each month.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Show Low High School
Show Low, AZ05.2014
Skills
- Customer Relations
- Active Listening
- Recordkeeping Strengths
- Account Management
- Typing Proficiency
- Health Insurance Industry Knowledge
Timeline
Patient Service Representative
CVS Specialty Pharmacy/Teleperformance
10.2023 - Current
Homemaker
Self Employed
08.2020 - 10.2023
Customer Service Representative
United Healthcare/Teleperformance
11.2019 - 08.2020
Collections Agent
Discover Financial Services
04.2016 - 01.2018
Customer Service Representative/Sales Associate
Massage Envy
05.2015 - 05.2016
High School Diploma -
Show Low High School
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