PHYLLIS Work
Blue Rock,OH
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
17
17
years of professional experience
Work History
HOSTESS/Retail Sales Associate
Cracker Barrell Old Country Store
Zanesville, OH
11.2016 - 09.2021
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- .
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children
Restaurant Hostess
Bob Evans Farms Restaurant
Zanesville, OH
05.2004 - 06.2014
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate of Applied Science -
01.1996
Skills
- Menu board art
- Seating arrangements
- Suggestive Selling Techniques
- Front of House Management
- Customer Service
- Hospitality service expertise
- Wait List Management
- Payment Processing
- Item promotion
- High-volume dining
- Guest Greeting and Seating
- Table setting knowledge
- Providing Feedback
- Cash Register Operation
- Sales Expertise
- Customer Assistance
- Cash Handling
- Retail Sales
- Stocking and Receiving
- Product Recommendations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HOSTESS/Retail Sales Associate - Cracker Barrell Old Country Store
11.2016 - 09.2021
Restaurant Hostess - Bob Evans Farms Restaurant
05.2004 - 06.2014
M.A.T.C. - Associate of Applied Science,