Luis Anguiano Trujillo
Apple Valley,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Boost Mobile Store. Skilled in payment processing and customer service excellence, I consistently exceed performance targets through exceptional work ethic and empathy. My ability to upsell and resolve issues efficiently contributes significantly to revenue growth and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Cashier
Big Lots
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Janitor
Dial Precision
09.2023 - 06.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Checked in and stocked inventory throughout facility.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Sales Associate Specialist/Customer Service Cashier
Boost Mobile Store
09.2017 - 09.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lot Associate
Home Depot
02.2018 - 04.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Reported suspicious activity in parking lot and building area to supervisor.
- Monitored lot activity to maintain vehicle and guest safety.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Cleared parking lot by collecting shopping carts to place in proper storage area.
- Cleaned parking lot to provide clean and orderly environment.
- Assisted customers with unloading and loading material to and from vehicles.
Education
No Degree - Accounting And Business Management
Long Beach City College
Long Beach, CAAssociate of Science - Respiratory Therapy
Victor Valley College
Victorville, CA12.2028
High School Diploma -
Paramount High School
Paramount, CA06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Payment Processing
- Product restocking
- Issue Resolution
- Refunds and exchanges
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Big Lots
09.2023 - Current
Janitor
Dial Precision
09.2023 - 06.2024
Lot Associate
Home Depot
02.2018 - 04.2018
Sales Associate Specialist/Customer Service Cashier
Boost Mobile Store
09.2017 - 09.2020
No Degree - Accounting And Business Management
Long Beach City College
Associate of Science - Respiratory Therapy
Victor Valley College
High School Diploma -
Paramount High School
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