Alanna Castor
Jacksonville
Summary
Detail-oriented professional with a solid background in office management. Known for strong communication and organizational skills, dedicated to improving processes and fostering collaborative environments in support of business objectives.
Dynamic office manager with over four years of experience in streamlining operations and mentoring staff. Skilled in relationship building and negotiation, contributing to improved efficiency and client satisfaction across multiple teams.
Overview
17
17
years of professional experience
Work History
Office Manager
Limbaugh Electrical Contracting, Inc.
Atlantic Beach, FL
07.2021 - 11.2025
- Coordinated office operations to ensure efficient workflow and communication among teams.
- Implemented scheduling systems to optimize resource allocation and staff productivity.
- Streamlined administrative processes, enhancing accuracy in documentation and reporting.
- Supervised support staff, providing mentorship and fostering a collaborative work environment.
- Developed and maintained filing systems for improved data retrieval and organization.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Facilitated training sessions for new employees on office policies and software applications.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Dental Assistant and Office Reception
Baymeadows Junction Dental Care
Jacksonville, FL
01.2009 - 02.2017
- Assisted in patient preparation and comfort during dental procedures.
- Managed inventory of dental supplies, ensuring availability and organization.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on oral hygiene practices and post-operative care instructions.
- Trained new staff on office protocols and patient management techniques.
- Implemented safety protocols to maintain a sterile environment during treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
High School Diploma -
Fletcher High
Jacksonville, FL10-2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Administrative oversight
Timeline
Office Manager
Limbaugh Electrical Contracting, Inc.
07.2021 - 11.2025
Dental Assistant and Office Reception
Baymeadows Junction Dental Care
01.2009 - 02.2017
High School Diploma -
Fletcher High