Alexa Shinler
West Fargo,ND
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Leasing Specialist
Goldmark Property Management
04.2024 - Current
- Maintain in-depth knowledge of application procedures, screening criteria, lease terms, and community policies to effectively assist both prospective and current residents.
- Manage the entire leasing and renewal cycle, ensuring full compliance with company standards and Fair Housing regulations.
- Conduct property tours and present available units, leveraging product knowledge to highlight features and close leases.
- Ensure model apartments and common areas are consistently clean, organized, and visually appealing to prospective residents.
- Provide exceptional customer service by facilitating smooth move-in and move-out processes and addressing resident concerns promptly, ensuring solutions achieved within 1-3 business days.
- Collaborate with management and maintenance teams to resolve issues, coordinate repairs, and enhance resident satisfaction.
- Perform administrative functions including lease and addendum preparation, recordkeeping, office file organization, and report generation.
- Analyze local market trends and competitor activity to guide leasing strategies and execute promotional efforts via social media and other marketing platforms, maintaining a 40% closing rate.
Barista, Barista Trainer
Starbucks
09.2021 - 04.2024
- Prepare food and beverages according to standard recipes or customize them for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
- Maintained a clean and organized workspace for optimal productivity and safety adhering to Starbucks protocol.
- Engage with and understand the customers, including discovering and responding to customer needs through clear and pleasant communication.
- Train and encourage partners to achieve their top goals and abilities within the company.
- Prioritize providing quality beverages, food products, cash handling, and store safety and security.
Senior Team Lead
Old Navy
09.2022 - 10.2023
- Become an expert on the brand's selling behaviors and styles, leveraging these techniques with every customer who walks through the door and providing a premium customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately, offering style suggestions and referencing mannequins and displays for inspiration.
- Promote store and brand loyalty by educating customers on the brand’s loyalty program and credit card options.
- Assist with shipment intake and organization of shipment merchandise in front and back of the store.
Education
BA - English
Minnesota State University, Moorhead
Moorhead, MN12.2021
Skills
- Proficient in Microsoft Office and Yardi
- Creative problem solving
- Fair housing policies
- Goal oriented
- Effective communication practices
- Training and mentoring
- Active listening
- Critical thinking
- Customer service
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option401k matchPersonal development programsTimeline
Leasing Specialist
Goldmark Property Management
04.2024 - Current
Senior Team Lead
Old Navy
09.2022 - 10.2023
Barista, Barista Trainer
Starbucks
09.2021 - 04.2024
BA - English
Minnesota State University, Moorhead