Makayla Lovely
Fort Worth,TX
Summary
Dynamic, customer-focused professional with over three years of experience in retail, food service, and e-commerce. Proven track record in delivering personalized service, swiftly resolving customer issues, and enhancing operational efficiency. Recognized for exceptional communication and problem-solving abilities, as well as a talent for cultivating customer loyalty. Adept at thriving in fast-paced environments while consistently meeting performance goals and contributing to overall team success.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
Fort Worth, TX
11.2025 - Current
- Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
- Maintained accurate delivery logs and records for all assigned routes.
- Operated delivery vehicles in compliance with traffic regulations and company policies.
- Communicated effectively with customers to resolve issues and enhance service satisfaction.
Package Delivery
Amazon
Mansfield, TX
05.2025 - 11.2025
- Load packages into delivery van, ensure they are secure and safely deliver them to customers
- Safely operate a delivery vehicle in compliance with all traffic laws and regulations
- Assist other drivers with their deliveries during busy periods if needed
- Provide courteous and reliable service to customers
- Complete necessary delivery paperwork and digital logs to track deliveries
Call Center Representative
Dillard’s
Fort Worth, TX
07.2023 - 04.2025
- Took incoming calls and provided answers to customers’ questions and concerns
- Recorded details of customer interactions and accurately logged all information
- Managed high-volume incoming calls to maintain customer satisfaction and loyalty.
- Offered support and assistance to dissatisfied customers by researching and providing solutions
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Retail Sales Associate
Old Navy, Gap Inc.
Fort Worth, TX
02.2020 - 05.2022
- Provided excellent customer service
- Guided customers to appropriate products, answered inquiries, and provided detailed information
- Maintained product knowledge to effectively promote merchandise and drive sales
- Supported floor operations and inventory organization to optimize customer experience
- Offered information to the customer on current merchandise assortment, store promotions and events
- Executed operational processes effectively and efficiently
- Promoted customer loyalty by educating customers about our loyalty programs
Education
Early Childhood Care And Education
Tarrant County College
Fort Worth, TX04-2028
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Order Processing & Accuracy Verification
- Multichannel Communication (phone, email, chat)
- Route & Delivery Coordination
- Time Management & Scheduling
- Mobile and Online Ordering Systems
- Teamwork & Collaboration
- Adaptability & Self-Motivation
- Positive attitude
- Customer service
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Fed Ex Ground
11.2025 - Current
Package Delivery
Amazon
05.2025 - 11.2025
Call Center Representative
Dillard’s
07.2023 - 04.2025
Retail Sales Associate
Old Navy, Gap Inc.
02.2020 - 05.2022
Early Childhood Care And Education
Tarrant County College