Madeleine Bronner
Pharmaceuticals
Hudson,WI
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Nationally Certified Pharmacy Technician
Cub Pharmacy
Woodbury, MN
11.2020 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles- specifically EPS operating systems.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Pharmacy Technician
CVS Pharmacy
Oakdale, MN
04.2020 - 11.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Cub Pharmacy
Northfield, MN
09.2019 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Store Associate
Holiday Gas Station
Northfield, MN
11.2018 - 09.2019
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Balanced and organized cash register and location safe by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
Cashier
Fleet Farm
Hudson, WI
06.2015 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Social Work
Saint Olaf College
Northfield, MN 09.2017 - 01.2020
Bachelor of Arts - Communication Studies
Augsburg University
Minneapolis, MN 09.2020 - 05.2022
Skills
Confidentiality and HIPAA
FDA Drug Safety Guidelines
Medicare and Medicaid process
Pharmaceutical sales and services
Pharmacy and customer records management
REMS and PMP systems
Interpersonal communication
Insurance claims troubleshooting
Certification
CPhT - Certified Pharmacy Technician
Timeline
CPhT - Certified Pharmacy Technician
04-2021
Nationally Certified Pharmacy Technician
Cub Pharmacy
11.2020 - Current
Bachelor of Arts - Communication Studies
Augsburg University
09.2020 - 05.2022
Pharmacy Technician
CVS Pharmacy
04.2020 - 11.2020
Pharmacy Technician
Cub Pharmacy
09.2019 - 04.2020
Store Associate
Holiday Gas Station
11.2018 - 09.2019
Social Work
Saint Olaf College
09.2017 - 01.2020
Cashier
Fleet Farm
06.2015 - 12.2018