Eduardo Hernandez
Caldwell,TX
Summary
Dedicated worker with 10+ years of mechanical work experience and customer service experience that is a quick learner in any field. Great communication skills used to develop positive relationships with customers, management, and coworkers. Very motivated and takes any job seriously to achieve company and personal goals. At my current job all hours and service reports were entered through a computer since the main office is based in Las Vegas, so I can work with minimal supervision and have basic computer skill experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Central Power Systems & Services/ Legrand Starline
Austin, TX
04.2022 - Current
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Responded promptly to emergency service requests from clients.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Performed troubleshooting on electronic circuits and systems.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Performed annual and preventive system service maintenance.
- Installed electrical wiring for new installations as needed.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Provided technical support to customers over the phone and via email.
- Handled telephone support calls to determine issues and provide solutions.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Performed start-up inspections (Starline)
- Infrared scanning on busways (Starline)
- Data center busway load banks (Starline)
- Meter programming (Starline)
- Booked flights, hotels, and rental vehicles for jobs.
Meat Wrapper
HEB
Bryan, TX
05.2021 - Current
- Stock the deli wall with new or transferred products
- Wrap meats the butchers have cut to be put out for sale
- Answer customers questions about merchandise and help them with any questions they have.
Field Service Technician
USA Compression
Caldwell, TX
02.2019 - 07.2020
- Diagnosed and repaired compressors for costumers that were leasing equipment from USA Compression
- Dealt with mechanical failures and electrical failures that I would repair with hand tools and special tools
- (Engine rebuilds, replacing components, valve replacements/rebuilds...) I also dealt with communicating with costumer's employees and keeping them updated on components that were fixed, damaged, or just routine service
- Units had to be dealt with immediately and in a timely manner
- Customer service was a huge role in keeping our customers happy with our work and also dealing with frustrated customers at times and keeping a level head to solve problems.
Diesel Technician
Caterpillar
Bryan, TX
09.2011 - 02.2019
- 7+ years of experience working on Caterpillar heavy equipment
- Diagnose and repairing of hydraulic systems, electronic wiring, engine/powertrain issues
- Disassemble and overhaul internal combustion engines, pumps, transmissions, clutches, and differential units
- Perform routine maintenance such as changing oil, checking bearings, and lubricating equipment and machinery
- Customer service experience by keeping customers informed on repairs and one on one showing them what was wrong with their equipment and what needed to be done to repair the issue.
Education
High school diploma -
Technical college in Diesel technology -
Universal Technical Institute
Houston, TX07.2011
Skills
- Troubleshooting
- Help Desk
- Mechanical Knowledge
- Customer Service Experience
- Diesel Engine Repair
- Powertrain
- Schematics
- Desktop Support
- Cash handling
- Bilingual
- Oil & gas
- Preventive Maintenance
- Electrical Troubleshooting
- Positive Attitude
- MS Office
- Hand Tools Proficiency
- Vehicle Maintenance
- Teamwork and Coordination
- Valid Driver's License
- Schematic Interpretation
- Problem-Solving
- Work remotely
- Responsible
Certification
Diesel Technology
Timeline
Field Service Technician
Central Power Systems & Services/ Legrand Starline
04.2022 - Current
Meat Wrapper
HEB
05.2021 - Current
Field Service Technician
USA Compression
02.2019 - 07.2020
Diesel Technician
Caterpillar
09.2011 - 02.2019
High school diploma -
Technical college in Diesel technology -
Universal Technical Institute