Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mailinh Yang

Maple Grove,MN

Summary

Experienced in maintaining caller composure and efficiently collecting necessary details to aid law enforcement and emergency response efforts. Proficient in map reading, tracking comprehension, and delivering timely updates to field personnel. Demonstrates unwavering dedication as a seasoned professional, consistently achieving positive outcomes in assisting individuals during emotionally charged, life-threatening, and hazardous circumstances. Well-versed in dispatch protocols and policies. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

911 Telecommunication

2023.10 - Current
  • Receive incoming emergencies, routine, and administrative calls
  • Ask callers for pertinent police, fire, and/or medical information
  • Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units
  • Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems
  • Coordinate activities of public safety units on various radio systems
  • Enter, update, and retrieve information from local, state, and national computerized data systems
  • Disseminate severe weather and disaster warning/watch information.

Detention Deputy

Hennepin County Sheriff's Office
2023.07 - 2023.10

(Reclassification due to medical illness)

  • Fingerprint, secure, transport, and release inmates
  • Conduct property and physical searches
  • Supervise custody of inmates and visitation
  • Staff security control rooms
  • Conduct regular security checks of the facility and housing units
  • Ensure inmate pretrial rights, arrange court appearances and verify the disposition of inmates returned from court
  • Respond to emergencies and perform first aid when necessary
  • Maintain records on inmates; write reports on incidents occurring in the jail
  • Inventory and secure inmate cash and property.

Records Clerk - Warrants Division

Hennepin County Sheriff's Office
2022.07 - 2023.07
  • Prepare and process criminal justice documents, respond to court orders by interpreting orders and initiating appropriate actions, and compose reports utilizing word processing, spreadsheet, and database software applications
  • Initiate actions in compliance with court case disposition and inmate release/transfer process
  • Accept cash bails and bonds for Hennepin County and other jurisdictions
  • Initiate, coordinate, and facilitate weekend judicial review sessions for judge, pre-trial, city and county attorney's offices, Minneapolis Police Department, and the Sheriff's Office
  • Work with law enforcement agencies, crime victims, the judiciary, and the public
  • Review warrant and custody documents for accuracy and legal compliance prior to the acceptance of inmates into the Public Safety Facility
  • Schedule in-custody inmates for Hennepin County District Court appearances.

Veterinary Assistant

Coon Rapids Pet Hospital
2020.07 - 2021.10
  • Take inbound calls
  • Schedule appointments
  • Take medical history
  • Provide medical care
  • Fill prescription
  • Provide at home care instructions
  • Experience in taking x-rays
  • Giving vaccines
  • Clean room after each patient
  • Clean surgical suit after each surgery
  • Janitorial care throughout the day including trash and recycling.

Customer Service coordinator

Banfield Pet Hospital
2018.01 - 2020.06
  • Schedules appointments
  • Provides home care instructions
  • Places care calls
  • Processes billings and collects payments
  • Briefs the medical team of incoming emergencies
  • Provides clients with the first and last impression of our practice.

Education

Associate of Applied Science - Peace Officer

Hennepin Technical College
Minneapolis, MN
2024.09 -

High School Diploma -

Osseo Senior High School
Osseo, MN
06.2013

Skills

Call prioritization

  • Public Safety Awareness
  • Law enforcement procedures
  • Computer Skills
  • Active Listening
  • Teamwork and Collaboration
  • Information Documentation
  • Emergency Response Procedures
  • Critical Thinking
  • Map Reading

Languages

Hmong
Limited Working

Timeline

Associate of Applied Science - Peace Officer

Hennepin Technical College
2024.09 -

911 Telecommunication

2023.10 - Current

Detention Deputy

Hennepin County Sheriff's Office
2023.07 - 2023.10

Records Clerk - Warrants Division

Hennepin County Sheriff's Office
2022.07 - 2023.07

Veterinary Assistant

Coon Rapids Pet Hospital
2020.07 - 2021.10

Customer Service coordinator

Banfield Pet Hospital
2018.01 - 2020.06

High School Diploma -

Osseo Senior High School
Mailinh Yang