Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Serna

Albuquerque

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

9
9
years of professional experience

Work History

Sales Associate

The UPS store0105
03.2023 - 10.2024
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Provided accurate information about products, prices and services

Event Security Guard

Schimmel Security
10.2020 - 04.2021
  • Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations
  • Monitored and secured the premises to prevent theft or unauthorized access to restricted areas
  • Provided guidance on crowd control management during events
  • Maintained a detailed log of all security incidents that occurred at the event site

CNA

Vida Encantada Rehab & Nursing
02.2019 - 04.2020
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output
  • Reported changes in patient condition to registered nurse or physician
  • Answered call lights promptly and responded to patient needs accordingly

Customer Service Associate

Btu Do It Center
06.2015 - 06.2018
  • Greeted customers and identified their needs
  • Provided information about products and services available to customers
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed
  • Provided accurate quotes for requested products or services

Education

GED -

Roberson High School
Las Vegas, NM
05.2020

Skills

  • Contract Preparation
  • Customer Needs Assessment
  • Sales Development
  • Upselling
  • Retail Loss Prevention
  • Order Processing
  • Product Sales
  • Payment Processing
  • Excellent Communication Skills
  • Multi-Tasking Strength
  • Cash Register Operation
  • Problem-Solving
  • Outgoing Personality
  • Product and Service Sales
  • Cash Handling
  • Money Handling

Timeline

Sales Associate

The UPS store0105
03.2023 - 10.2024

Event Security Guard

Schimmel Security
10.2020 - 04.2021

CNA

Vida Encantada Rehab & Nursing
02.2019 - 04.2020

Customer Service Associate

Btu Do It Center
06.2015 - 06.2018

GED -

Roberson High School
Dylan Serna