Karolena Pineda
Mesa,AZ
Summary
Dependable and organized Service Coordinator with 2 years of experience supporting clients. Fluent English speaker with proficiency in Microsoft Office and Google Suite. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Talented leader and analytical problem-solver with over 7 years of experience successfully managing front-line operations. Efficiently maintain and repair day to day operations. Coordinate resources and staff to handle any requirement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Coordinator
DISH Network
Phoenix, AZ
12.2019 - Current
- Monitored work performance and quality to maintain standards.
- Facilitated communication between office personnel, subcontractors and customers.
- Reduced time to complete service calls and expertly retained key customers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Customer Service Representative
DISH Network
Phoenix, AZ
05.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Social Media Specialist
DISH Network
Phoenix, AZ
04.2018 - 12.2019
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
Floor Supervior
PVH Corp.
Tempe, AZ
02.2013 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
McClinktock High School
Tempe06.2013
High School Diploma -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2013
Skills
- Team Collaboration
- Report Preparation
- Cross-Functional Collaboration
- Employee Safety Training
- Worker Training
- Decision Making
- Schedule Preparation
- Job Prioritizing
- Assignment Delegation
Certification
Certificate of Completion for Medical Assisting
Timeline
Field Service Coordinator
DISH Network
12.2019 - Current
Social Media Specialist
DISH Network
04.2018 - 12.2019
Customer Service Representative
DISH Network
05.2016 - Current
Floor Supervior
PVH Corp.
02.2013 - 10.2016
High School Diploma -
McClinktock High School
High School Diploma -
Maricopa Community Colleges - Mesa Community College