Natasha Maddox
Quincy,FL
Summary
Authorized to work in the US for any employer Welcoming Front Desk Associate with [Number][Number] years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Fairfield Inn And Suites Of Marriott
Tallahassee, Florida
12.2021 - Current
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Front Desk Clerk
Comfort Inn And Suites
Midway, FL
06.2020 - 06.2021
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Updated customer accounts with add-on room charges, minibar use and room service bills
Debt Negotiator
Consumer First Financial
Clearwater, FL
08.2018 - 01.2020
- Accurately verifying accounts delinquency and frequently calling updating accounts status.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans
- Contacted major credit bureaus to obtain copies of files and discuss specific entries
- Calculated clients' available monthly income to meet debt obligations
- Demonstrated respect, friendliness and willingness to help wherever needed
Medical Intake Representative
MD PLUS
Clearwater, FL
01.2018 - 08.2018
- HIPPA certified, Customer service, answering Inbound calls from prospects and/ or service providers, processing medical intakes for requested therapy, data entry, adhering to HIPPA laws.
Cashier/Customer Service
Food Depot
Fairburn, GA
01.2017 - 04.2017
- Assisted customers throughout store, stocked shelves and inventory as needed, bagged, handled money, adhered to store protocol and procedures
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Home Health Aide/Personal Care Aide, Private Duty
Tallahassee, FL
05.2016 - 11.2016
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Fostered strong relationships with clients and families to support comprehensive social, mental and physical care
- Interpreted patient needs, knowledge, growth and development to construct treatment plan
- Administered prescribed medications under direction of physician
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Assisted disabled clients to support independence and well-being
Customer Service Representative II
New York Life Insurance Company
12.2012 - 03.2014
- Answer inbound calls 100-150 depending on inbound representatives priority on basic telemarketing of
- Insurance products; processing Insured's payments; advising their current plan of coverage; and sending out via mail proposals of products Term, Permanent and or Whole Life Insurance information.
- Any other assignments as needed, Remained within Role effectiveness of Goals:
- Performed within Adherence and Conformance of company 90% or higher
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
Office Adminstrative manager/Bail Enforcement Agent
Freddie Dixon Bail Bonds
Clearwater, FL
05.2004 - 10.2011
- Manage office and staff as well as assist in helping meeting and exceeding company's quota of writing bonds, court appearances when necessary
- Answered incoming calls providing customer service approximately 450-500 calls daily
- Accounts Receivable (Calls to clients to attempt to collect any promissory debts of unpaid bonds on weekly or bi- weekly basis
- Skip Tracing and Process Collections
- Coordinate activities between Clients, Insurance Companies and Attorneys
- Motions & Orders (Typing and faxing motions to judges on behalf of setting aside bond estreatures and withdrawing capiases, or resetting a missed court date)
- Bond Transfers (Traveling to post bonds per different counties: Hernando, Pinellas, Pasco, Hillsborough)
Education
High School Diploma -
Hillsborough High School
Tampa, FL05.2000
Skills
- Hospitality Service
- Account Balancing
- Efficient Service
- Creative Solutions
- Credit card handling
- Office administration
- Staff Management
- ASI Front Desk
- Administrative support
- Auditing
Certification
Basic Life Skill Certification
Basic Life Skills Certified
Certified in Basic
- CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First-Aid
Timeline
Front Desk Associate
Fairfield Inn And Suites Of Marriott
12.2021 - Current
Front Desk Clerk
Comfort Inn And Suites
06.2020 - 06.2021
Debt Negotiator
Consumer First Financial
08.2018 - 01.2020
Medical Intake Representative
MD PLUS
01.2018 - 08.2018
Cashier/Customer Service
Food Depot
01.2017 - 04.2017
Home Health Aide/Personal Care Aide, Private Duty
05.2016 - 11.2016
Customer Service Representative II
New York Life Insurance Company
12.2012 - 03.2014
Office Adminstrative manager/Bail Enforcement Agent
Freddie Dixon Bail Bonds
05.2004 - 10.2011
High School Diploma -
Hillsborough High School