Hi, I’m
Michelle Ekwo
North Brunswick,NJ
Summary
Welcoming Front Desk Associate with five years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
4
years of professional experience
Work History
Bowlero Lanes
Front Desk Associate
09.2021 - Current
Job overview
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
Deerbrook Village
Pool Monitor
05.2021 - 09.2021
Job overview
- Inspected restrooms and locker rooms for cleanliness.
- Operated pool vacuum and vacuumed pool four times daily.
- Verified safety compliance and regulations in pool area by monitoring social distancing and communicating rules to visitors.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Moved umbrellas and lounge chairs at request of guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Attentively monitored swimmers to identify distress.
- Monitored inventory of all pool tools and toys.
Saker Shoprite
Cashier/Shift Leader
09.2020 - 05.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
New Rave Dry Cleaner
Cashier
12.2018 - 06.2019
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided excellent customer service to patrons of the dry cleaners.
Education
North Brunswick Township High SchoolNorth Brunswick, NJ
High School Diploma
06.2020
University Overview
- Honor Roll(2016-2017,2017-2018,2020)
- 3.9 GPA
- Extracurricular Activities: French Club, National Art Society Club, Care to walk, Environmental Club.
- Completed AP course in Psychology.
Skills
- Guest Relations
- Customer Service Process Improvement
- Serve Guests
- Hospitality Service
- Excellent people skill
- Strong Communication skills
- Ability to work well in team environment
- Proficient in Microsoft office and Google suite
Dancing, Drawing, Crocheting and Sewing.
I have a lifelong passion for art and dance, which began in my childhood, I have been drawing since I was young and have continued to develop my artistic skills. Additionally, I joined a ballet group in elementary school and a contemporary dance group throughout middle school. During the pandemic in 2020, I decided to pick up a new skill, crocheting and sewing, which has allowed me to further explore my interest in fashion.
Timeline
Front Desk Associate
Bowlero Lanes
09.2021 - Current
Pool Monitor
Deerbrook Village
05.2021 - 09.2021
Cashier/Shift Leader
Saker Shoprite
09.2020 - 05.2021
Cashier
New Rave Dry Cleaner
12.2018 - 06.2019
North Brunswick Township High School
High School Diploma
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