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Hi, I’m
Noelle Howard Hussain
Management
Austin,TX
Summary
Oversaw contract administration and financial management, ensuring compliance and optimal service delivery.
Professional with expertise in employment services, prepared to excel in this role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in client assessment, job placement strategies, and support services. Known for excellent communication, empathy, and problem-solving abilities, fostering positive outcomes for clients and organizations alike.
Overview
26
years of professional experience
Work History
Refugee Services of Texas
Employment Case Manager
09.2021 - 04.2022
Job overview
- Administered employment services case management for a caseload of 60 clients.
- Facilitated client referrals and advocacy efforts.
- Transported clients to job interviews, job fairs, and new hire orientations.
- Assessed clients' employability, implemented job service plans, and matched clients to suitable job opportunities.
- Identified job opportunities for clients.
- Guided clients in resume development, job applications, interview preparation, and new hire paperwork.
- Facilitated employment workshops to enhance job search skills for clients.
- Developed personalized employment plans tailored to individual client needs.
- Coordinated with local employers to create job placement opportunities for refugees.
- Conducted intake assessments to determine eligibility for employment services.
- Advocated for clients' rights and access to resources within the community network.
- Led initiatives to expand partnerships with local businesses, enhancing job placement success rates.
- Conducted regular follow-up with employed clients, providing ongoing support and troubleshooting any issues that arose during their transition into the workforce.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Cordovan Art Studio
Art Instructor
10.2019 - 04.2022
Job overview
- Designed and implemented studio art lessons customized for children aged 5 to 18.
- Prepared classroom environments and materials for engaging activities and lessons.
- Established clear objectives for lesson plans and projects.
- Conducted assessments of student progress, utilizing results to develop individualized skillbuilding strategies.
- Developed and implemented lesson plans incorporating various art techniques and mediums.
- Guided students in individual artistic expression while fostering a collaborative classroom environment.
- Conducted workshops on pottery and sculpture, enhancing skill sets across diverse age groups.
- Evaluated student progress and provided constructive feedback to promote artistic growth.
- Organized exhibitions showcasing student artwork, strengthening community engagement with local art initiatives.
- Mentored junior instructors, sharing best practices for effective teaching strategies and classroom management.
- Collaborated with staff to enhance curriculum offerings based on student interests and trends in art education.
- Researched contemporary art movements to integrate relevant content into course materials and discussions.
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Assisted students in coming up with and executing detailed final projects for exhibition.
- Assessed student progress regularly, adjusting teaching methods according to individual needs and learning styles.
Access California Services
Contract Administrator/Programs Director
04.2013 - 07.2015
Job overview
- Spearheaded Refugee Employment Services and AmeriCorps case management teams.
- Oversaw financial, program, and contract management for the lead agency providing six County, State, and Federal Contracts.
- Possessed extensive expertise in HR generalist functions, including employee recruitment and retention, staff development, mediation, conflict resolution, HR policy formulation, and legal compliance.
- Enhanced the agency's relationships with Government Social Service and Healthcare contractors.
- Instructed adult refugees in U.S. Civics, Employment, and ESL.
- Authored proposals for Refugee Health Services, Refugee Employment Services, and Affordable Health Care Act Outreach and Education bids.
- Managed contract negotiations to ensure compliance with organizational policies and regulations.
- Developed and maintained comprehensive contract documentation for accurate record-keeping and reporting.
- Coordinated with cross-functional teams to streamline contract approval processes, enhancing efficiency.
- Reviewed contracts for accuracy, identifying discrepancies and recommending resolutions to stakeholders.
- Led training sessions for staff on contract management best practices and tools to improve workflow.
- Implemented process improvements that reduced contract processing time by standardizing templates and procedures.
- Oversaw vendor relationships, ensuring alignment with contractual agreements and service level expectations.
- Conducted regular audits of contracts to ensure adherence to legal standards and internal policies.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Stored and filed contract documents in orderly, organized systems.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
- Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
- Oversaw contracts for over Number different departments using both manual and automated strategies.
- Prepared and issued reports on contract performance and compliance.
- Coordinated cross-functional efforts to ensure smooth transition from contract negotiation to project implementation stages.
- Developed training materials to unify contract management processes and procedures.
MAXIMUS, Human Services, Inc.
Finance Manager/Contracts
08.1999 - 06.2012
Job overview
- Minimized outstanding receivables with contractors.
- Resolved issues related to prior contracts' receivable invoices and audits.
- Implemented strategic planning for contract deliverables.
- Established a new accounts payable/accounts receivable system for projects.
- Trained management staff on corporate policies and procedures.
- Streamlined auditing processes, resulting in zero internal audit findings or compliance issues over eleven years.
- Served as compliance auditor for six additional MAXIMUS projects.
- Provided comprehensive financial analysis, budgeting, and reporting for upper management and contract administration.
- Developed and enforced internal policies to ensure contract compliance.
- Authored proposals for MAXIMUS Case Management and Supportive Service bids.
- Led financial planning and analysis initiatives to support organizational decision-making.
- Developed and implemented budget forecasting processes to enhance resource allocation efficiency.
- Oversaw compliance with financial regulations and internal policies, ensuring accurate reporting.
- Collaborated with cross-functional teams to align financial strategies with operational goals.
- Mentored junior finance staff, fostering professional growth and enhancing team productivity.
- Streamlined financial reporting processes, reducing turnaround time for month-end close activities.
CAPOC (formerly Community Development Council)
Program Supervisor/Community Liaison (Support Services)
08.1996 - 08.1999
Job overview
- Facilitated staff training sessions designed to enhance team skills and improve service delivery.
- Established community outreach initiatives aimed at effectively engaging and supporting local populations.
- Engineered and executed program development strategies to address specific community needs.
- Coordinated resources effectively to ensure optimal service provision and support for clients.
- Delivered client support services that empowered individuals to achieve their personal goals and enhance their well-being.
- Supervised program operations to ensure compliance with organizational standards and regulations.
- Developed training materials and conducted workshops for staff development and performance improvement.
- Collaborated with community partners to enhance service delivery and program outreach initiatives.
- Analyzed program data to identify trends, inform decisions, and drive strategic improvements.
- Implemented quality assurance processes to maintain high standards of service delivery across programs.
- Led regular team meetings to foster collaboration, share updates, and address challenges effectively.
- Enhanced reporting mechanisms to streamline communication of program outcomes to stakeholders.
- Mentored junior staff on best practices in program management and operational efficiency.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Education
California State University NorthridgeNorthridge
Bachelor's Degree from Fine Arts
01.2012
Skills
Achieved timely collection of account receivables to improve cash flow Streamlined accounts payable processes to enhance operational efficiency Managed budget effectively to support organizational objectives Enhanced business management practices to drive growth Maintained compliance with regulations to mitigate risks Improved contract administration processes to ensure clarity and accountability Optimized contract management to enhance performance outcomes Secured favorable terms through effective contracting strategies Maintained accurate database records to support decision-making Improved ESL program outcomes through targeted instruction Enhanced finance management practices to support strategic initiatives Delivered insightful financial analysis to inform leadership decisions Managed grant processes to ensure effective fund utilization Supported HR functions to enhance employee engagement Developed HR policies that fostered a positive workplace culture Enhanced human services delivery to meet community needs Improved instructional methods to boost student engagement Conducted internal audits that identified key improvement areas Streamlined invoicing processes to ensure prompt payments Enhanced non-profit operations to maximize community impact Improved office administration efficiency to support organizational goals Managed project accounting to ensure financial transparency Enhanced social services delivery to better serve the community Strengthened community outreach efforts to increase engagement Resolved conflicts effectively to maintain a positive work environment Improved customer retention through targeted strategies Fostered team building to enhance collaboration and productivity Delivered tutoring that significantly improved student performance
Case documentation
Resume development
Client advocacy
Career counseling
Trauma-informed care
Time management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Oral communication
Professionalism
Languages
English
Spanish
Timeline
Employment Case Manager
Refugee Services of Texas
09.2021 - 04.2022
Art Instructor
Cordovan Art Studio
10.2019 - 04.2022
Contract Administrator/Programs Director
Access California Services
04.2013 - 07.2015
Finance Manager/Contracts
MAXIMUS, Human Services, Inc.
08.1999 - 06.2012
Program Supervisor/Community Liaison (Support Services)
CAPOC (formerly Community Development Council)
08.1996 - 08.1999
California State University Northridge
Bachelor's Degree from Fine Arts