Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Baker

KENT

Overview

12
12
years of professional experience

Work History

Billing Assistant

Integra Connect
01.2024 - Current
  • Assess 1500 claim forms and check for documentation requirements (PCR, EOB, etc.)
  • Review ambulance trip details/claim narratives in Accounts Receivable Billing System
  • Check carrier matrix for payor-specific requirements based on geographical area and/or financial entity
  • Prepare 1500 claim forms with attachments and mail out each day
  • Batch print PCS forms and create POM Logs using Excel
  • Ensure all work meets HIPAA compliance
  • Maintain monthly production goals
  • Follow protocols and review for updates to ensure work accuracy
  • Initiate learning new skills and seeking feedback
  • Work independently and also collaborate with team and leaders on projects

Freelance Writer

Self-employed
10.2023 - 01.2024
  • Provided deliverables in a timely manner
  • Adhered to SEO guidelines
  • Conducted research on assigned topics
  • Worked with editors to iterate on copy

Guest Services Advocate

Target
08.2018 - 12.2023
  • Took an empathetic and patient approach to resolving guest issues
  • Drove guest loyalty through outstanding service
  • Collaborated and multitasked with fellow team members during peak hours
  • Educated guests on promotions
  • Completed daily cash office accounting
  • Processed exchanges and returns
  • Processed bill payments

Kitchen Crew

East of Chicago Pizza Co.
09.2012 - 03.2014
  • Worked in a fast-paced environment and balanced taking orders with crafting all menu items
  • Followed proper handling and sanitation protocols to comply with food safety standards
  • Performed closing duties as needed

Education

Bachelor of Arts - English

Kent State University
05.2018

Skills

  • Knowledge of medical billing terminology and medical transportation processes
  • Superbill claims, PCRB Queue, Medi-Cal Appeals & CIFs, PCS mailing, and Carrier Audit experience
  • Microsoft Word and Excel
  • Collaborate problem solving
  • Conflict resolution
  • Effective written and verbal communication
  • Creative writing
  • Research
  • Typing
  • Proofreading
  • Computer literacy
  • Interpersonal skills
  • Knowledge of HIPPA compliance and requirements
  • Guest loyalty and relationship building

Timeline

Billing Assistant

Integra Connect
01.2024 - Current

Freelance Writer

Self-employed
10.2023 - 01.2024

Guest Services Advocate

Target
08.2018 - 12.2023

Kitchen Crew

East of Chicago Pizza Co.
09.2012 - 03.2014

Bachelor of Arts - English

Kent State University

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Stephanie Baker