Deanna M Santoyo
Pima Medical Institute
Glendale,Az
1
Certification
21
years of professional experience
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Work History
Billing Assistant
13 Years 3 Months- Produced and mailed invoices, payment reminders, and financial notices.
- Received, sorted, and distributed incoming mail.
- Contacted customers and third-party payers to pursue payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
- Received, sorted and distributed incoming mail
Phlebotomist/Back Office Medical Assistant
13 Years 3 Months- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Ordered prescription refills on behalf of existing office patients.
- Placed laboratory tests and scan results in EMR for provider review.
- Cross-trained in front-office procedures to back up reception staff.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
Medical Assistant Instructor
9 Years 2 Months- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Conducted clinical simulations and provided feedback for each individual student.
- Supervised students when administering medications to maintain patient safety.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Adjunct Phlebotomy Instructor
3 Months- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Coached students on individual level with patience and positive reinforcement.
- Kept up-to-date with journals and publications to maintain awareness of trends in field and provide robust lesson content.
- Upheld classroom rules and regulations according to campus and department guidelines.
- Consulted with management about students in danger of not passing classes.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Devised plans to support personal growth and improvement for sustained success both within and after program.
- Maintained up-to-date Arizona Phlebotomy Technician certification to sustain program relevance.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Detention Officer
7 Years 9 Months- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 300 inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed inmates by taking photographs and fingerprints.
- Processed visitors and attorneys arriving to see prisoners.
- Testified in court pertaining to prisoner statements and behavior while in custody.
- Established positive working relationships and maintained boundaries with resident offenders.
Medical Billing Instructor
6 Months- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Established goals for courses with organized outlines and detailed lessons.
- Assisted program participants with achieving career and learning goals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Connected instruction to real-world experiences and to students' post-secondary goals.
Education
Associate of Arts - Accounting
No Degree - Bookkeeping
No Degree - Medical Billing And Coding
No Degree - Medical Assisting
Skills
HIPAA Compliance Certification
Reviewing Patient Information
Billing and Collections Procedures
Claim Processing
Time Management
Discrepancy Resolution
Information Confidentiality
Commercial and Private Insurance
Insurance Claim Requirements
Verbal and Written Communication
Medical Terminology
Customer Contact
Error Revision
Interpersonal Communication
MS Office
Certification
- Medical Billing and Coding, NHA - A9P4H7L7
- Registered Medical Assistant, AMT - 2861583
- Certified Phlebotomy Technician, NHA - F8E2J6H7
Timeline
Medical Assistant Instructor
Pima Medical Institute
05.2017 - CurrentRead More
Billing Assistant
Healthy Outlook Family Medicine
04.2013 - CurrentRead More
Phlebotomist/Back Office Medical Assistant
Laboratory Corporation Of America Holdings
04.2013 - CurrentRead More
Adjunct Phlebotomy Instructor
Brookline College
04.2013 - 07.2013Read More
Detention Officer
Maricopa County Sheriff's Office
08.2005 - 05.2013Read More
Medical Billing Instructor
Hi-Tech Institute
02.2005 - 08.2005Read More
NEC- The Bryman Campus
No Degree from Medical Assisting
Read More
Ashworth College
No Degree from Medical Billing And Coding
Read More
Ashworth College
No Degree from Bookkeeping
Read More
Penn Foster College
Associate of Arts from Accounting
Read More