Dawayne George
Henderson
Summary
Dynamic professional with a proven track record in insurance product expertise and relationship building, honed at United Healthcare Insurance. Excelled in. Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Insurance Advisor
United Healthcare Insurance
02.2021 - 06.2023
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided quotes and promoted products for building, contents and vehicle insurance.
Solar Panel Technician
NRG
11.2018 - 02.2021
- Verified completion of inspections prior to installation processes to reduce delays.
- Developed efficient installation techniques to decrease labor time.
- Tested system wiring layouts, grounds, and terminations to finalize installations.
- Connected system wiring and components to achieve both aesthetic and operational targets.
Premier Support Specialist
Asurion
01.2015 - 01.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
92Y Supply Specialist
Army
09.2010 - 04.2014
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Synchronized supply chains to optimize inventory and service procedures.
- Trained staff on acquisition, accounting and lifecycle management for organization.
Education
High School Diploma -
Mojave Highschool
North Las Vegas, NV06-2010
Skills
- Insurance product expertise
- Marketing techniques
- Complaint resolution
- Call center experience
- Account management
- Call center operations
- Multi-line telephone operations
- Relationship building
- Brand representation
Timeline
Insurance Advisor
United Healthcare Insurance
02.2021 - 06.2023
Solar Panel Technician
NRG
11.2018 - 02.2021
Premier Support Specialist
Asurion
01.2015 - 01.2018
92Y Supply Specialist
Army
09.2010 - 04.2014
High School Diploma -
Mojave Highschool
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