Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tyreke Joseph

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Loews Hotels
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Prada Miami
04.2021 - Current
  • Security, responsible for Product & Employee protection o Check for weapons or any items that are not allowed in stores o Count how many people come into the store during my shift o Cooperate with the Managers and salespeople

Crew member

Dunkin’ Donuts
03.2020 - 09.2020
  • Responsible for overall customer experience Efficiently run drive-thru operation Deliver order accuracy Prepare food and beverages

Cashier

Wendy’s
03.2016 - 08.2020
  • Responsible for Money Handling Drinks Customer Service in Dining Area

Students Demand Action, North County
06.2018 - 08.2018
  • SDA is a national non-profit organization whose main purpose is to advocate to reduce gun violence and promote responsible gun ownership
  • Former President of SDA, (established first SDA chapter in North County San Diego) o Leads all activities related to planning, holding weekly meetings, increasing membership, choosing/executing events, and bringing in guest speakers
  • O Work with adult sponsors to determine priorities and manage a budget.

President, Youth Council

North County NAACP Youth Council, North County
06.2018 - 08.2018
  • Associated with local NAACP Adult Chapter Leads all activities for Youth Council, including: representation of the Youth Unit on the Adult Executive NAACP
  • Committee appointing chair and committee members, oversight of their work budget responsibility
  • Microsoft Certified
  • Excel Certified

Education

Bachelor Of Arts - Communications

Florida International University

Skills

  • Report Preparation
  • Prioritization
  • Transportation Solution Development
  • Interpretation and Translation Services
  • Customer Service
  • Computer Proficiency
  • Retail Sales Customer Service
  • Customer Relations

Timeline

Customer Service Representative

Loews Hotels
01.2022 - Current

Prada Miami
04.2021 - Current

Crew member

Dunkin’ Donuts
03.2020 - 09.2020

Students Demand Action, North County
06.2018 - 08.2018

President, Youth Council

North County NAACP Youth Council, North County
06.2018 - 08.2018

Cashier

Wendy’s
03.2016 - 08.2020

Bachelor Of Arts - Communications

Florida International University

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Tyreke Joseph