Tyreke Joseph
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Loews Hotels
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Prada Miami
04.2021 - Current
- Security, responsible for Product & Employee protection o Check for weapons or any items that are not allowed in stores o Count how many people come into the store during my shift o Cooperate with the Managers and salespeople
Crew member
Dunkin’ Donuts
03.2020 - 09.2020
- Responsible for overall customer experience Efficiently run drive-thru operation Deliver order accuracy Prepare food and beverages
Cashier
Wendy’s
03.2016 - 08.2020
- Responsible for Money Handling Drinks Customer Service in Dining Area
Students Demand Action, North County
06.2018 - 08.2018
- SDA is a national non-profit organization whose main purpose is to advocate to reduce gun violence and promote responsible gun ownership
- Former President of SDA, (established first SDA chapter in North County San Diego) o Leads all activities related to planning, holding weekly meetings, increasing membership, choosing/executing events, and bringing in guest speakers
- O Work with adult sponsors to determine priorities and manage a budget.
President, Youth Council
North County NAACP Youth Council, North County
06.2018 - 08.2018
- Associated with local NAACP Adult Chapter Leads all activities for Youth Council, including: representation of the Youth Unit on the Adult Executive NAACP
- Committee appointing chair and committee members, oversight of their work budget responsibility
- Microsoft Certified
- Excel Certified
Education
Bachelor Of Arts - Communications
Florida International University
Skills
- Report Preparation
- Prioritization
- Transportation Solution Development
- Interpretation and Translation Services
- Customer Service
- Computer Proficiency
- Retail Sales Customer Service
- Customer Relations
Timeline
Customer Service Representative
Loews Hotels
01.2022 - Current
Prada Miami
04.2021 - Current
Crew member
Dunkin’ Donuts
03.2020 - 09.2020
Students Demand Action, North County
06.2018 - 08.2018
President, Youth Council
North County NAACP Youth Council, North County
06.2018 - 08.2018
Cashier
Wendy’s
03.2016 - 08.2020
Bachelor Of Arts - Communications
Florida International University
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