Aadhya Page
Richland,USA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Barista/Lead
Pasco Airport/Tailwind Concessions
Pasco, WA
08.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Bartender
Bern's Tavern
Prosser, WA
05.2022 - 01.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
Shift Lead
Einstein Bros Bagels
Phoenix, Arizona
09.2021 - 04.2022
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
Barista/Lead
Smooth Brew Coffee
Phoenix, AZ
07.2020 - 07.2021
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Housekeeper
Oxford Suites Spokane Valley
Spokane Valley, WA
04.2021 - 07.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Housekeeper
The Phoenician Resort
Phoenix, AZ
08.2019 - 02.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
Laundry Attendant
Vacation Lenin Services
Myrtle Beach, SC
08.2018 - 12.2018
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over Number pieces per shift for large $Amount revenue-producing business.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Examined dried clothes to identify stains, tears and issues.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Assisted with unloading and loading customer laundry items.
Crew Member
Burger King
Prosser, WA
05.2016 - 05.2017
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School - undefined
Shadow Mountain High School
Phoenix, AZ06.2018
Business
Columbia Basin College
Pasco, WA05.2018
High School - undefined
Prosser High School
Prosser, WA03.2018
High School - undefined
Gaffney High School
Gaffney, SC03.2015
Skills
- Responsible alcohol service
- Changing beer kegs
- Menu memorization
- Liquor, beer and wine knowledge
- Preparing garnishes
- Highly reliable
- Handling difficult customers
- Food preparation and safety
- Attending multiple customers
- Cash register operation
- Beverage preparation
- Engaging personality
- Clear and effective communication
- Friendly and outgoing
- Time management
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Decision-making
- Workflow management
- Speedy and efficient
Timeline
Barista/Lead
Pasco Airport/Tailwind Concessions
08.2024 - Current
Bartender
Bern's Tavern
05.2022 - 01.2023
Shift Lead
Einstein Bros Bagels
09.2021 - 04.2022
Housekeeper
Oxford Suites Spokane Valley
04.2021 - 07.2021
Barista/Lead
Smooth Brew Coffee
07.2020 - 07.2021
Housekeeper
The Phoenician Resort
08.2019 - 02.2020
Laundry Attendant
Vacation Lenin Services
08.2018 - 12.2018
Crew Member
Burger King
05.2016 - 05.2017
High School - undefined
Shadow Mountain High School
High School - undefined
Prosser High School
High School - undefined
Gaffney High School
Business
Columbia Basin College