AAIREONYA NELSON
Wingtips Lounge
St. Louis,US
1
Certification
3
years of professional experience
Developed skills in fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into new field with strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make meaningful impact in different professional setting.
Work History
Head Hostess
10 Months- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Approached and solved problems with initiative and sound judgment.
- Resolved guest inquiries and concerns promptly, fostering positive customer relations.
- Analyzed feedback trends to identify areas for service improvement and customer satisfaction initiatives.
Security Guard
7 Months- Monitored premises to deter theft and ensure safety of personnel and property.
- Conducted regular patrols, identifying potential security risks and implementing proactive measures.
- Maintained accurate logs of daily activities, incidents, and observations for record-keeping purposes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Ambassador
11 Months- Educated clients on travel document requirements and security protocols.
- Coordinated with airport staff to streamline passenger processing procedures.
- Assisted in resolving customer inquiries and enhancing service satisfaction.
- Managed onboarding processes for new team members, ensuring compliance with company standards.
Apparel Associate
6 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized and maintained apparel displays to ensure visual appeal and accessibility.
- Collaborated with team members to restock merchandise efficiently during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
Hostess/Server
6 Months- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and efficiency.
- Communicated effectively with kitchen and waitstaff to ensure smooth service flow.
- Trained new host staff on procedures and customer service standards.
Education
High School Diploma
- 3.8 GPA
- Completed AP course in Environmental Science, History And Math.
- Ranked in Top 20% of class
Skills
Guest service
Exceptional communication
Team management
Customer service expertise
Effective multitasking
Detail-oriented
Guest engagement
Ordering procedures
Hospitality service expertise
Positive and professional
Warm and friendly
Reliable and trustworthy
Certification
Driver's License
Timeline
Head Hostess
Wingtips Lounge
06.2025 - 04.2026Read More
Security Guard
GardaWorld Security Services US
11.2024 - 06.2025Read More
Ambassador
Alclear LLC
07.2024 - 06.2025Read More
Apparel Associate
Walmart
12.2023 - 06.2024Read More
Hostess/Server
Longhorn Steakhouse
06.2023 - 12.2023Read More
Mccluer High School
High School Diploma
Read More