Aakansha Moore
Apple Valley,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
California Hospital Medical Center
Los Angeles , CA
01.2016 - 12.2023
- Participated in training sessions to enhance skills and knowledge.
- Updated databases with new and modified customer data.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
CNA
Martin Luther King Health Center
Los Angeles, CA
08.2010 - 11.2015
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted patients with daily activities, including bathing and dressing.
- Reminded patients to take prescribed medications or nutritional supplements.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided post-operative care to promote healing and prevent complications.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Security Officer
Securitas Security
Los Angeles, CA
04.2006 - 05.2010
- Responded promptly to alarms or incidents, securing scene efficiently.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Education
Associate of Science - Computer And Information Sciences
Los Angeles City College
Los Angeles, CA06-2015
High School Diploma -
Manuel Arts High School
Los Angeles, CA06-1984
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Report Generation
- Paperwork Processing
- Staff Training
- Positive and professional
- Computer Proficiency
- Coordination
- Customer Service
- Follow-up skills
Timeline
Customer Service Representative
California Hospital Medical Center
01.2016 - 12.2023
CNA
Martin Luther King Health Center
08.2010 - 11.2015
Security Officer
Securitas Security
04.2006 - 05.2010
Associate of Science - Computer And Information Sciences
Los Angeles City College
High School Diploma -
Manuel Arts High School