Aakriti Parajuli
Castro Valley,CA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and resolve complaints effectively. Experienced in cash handling and inventory management, consistently ensuring smooth operations in high-pressure environments. Committed to delivering quality service and improving customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server
Hana Japan Steak House
- Managed multiple tables simultaneously while maintaining high standards of service quality.
- Demonstrated adaptability by learning menu items and daily specials efficiently.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Support teammates during rush hours .
- Handles complaint politely and offer solutions.
Shift Supervisor
Starbucks
10.2024 - Current
- Supervised daily operations to ensure smooth workflow and quality service.
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Implemented strategies to enhance customer satisfaction and improve service speed.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server/Barista
DUSIT THANI HIMALAYAN RESORT
08.2023 - 02.2024
- Provided exceptional customer service in high-volume dining environment.
- Assisted in menu preparation and daily specials, enhancing guest experience.
- Managed table assignments to optimize seating efficiency and minimize wait times.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Baylor International Academy
Banepa , KavreSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Ability to work under pressure
- Quick learner
Certification
- Certified Barista [ school pf professional bartending and barista -Oct 15, 2022]
- IELTS Certification
- Certificate of honor and award in talent show
- certificate of star student of the month
Languages
English
Full Professional
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Server/Barista
DUSIT THANI HIMALAYAN RESORT
08.2023 - 02.2024
Server
Hana Japan Steak House
High School Diploma -
Baylor International Academy