Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aalaiah Paskoski

Phoenix,AZ

Summary

Proactive leader known for driving operational efficiency and fostering a positive work environment. Experienced in managing teams and enhancing service quality, ready to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Business Manager

Massage Envy
Phoenix, AZ
10.2024 - Current
  • Handling customer inquiries and providing information on products and services at one of the biggest locations in the company.
  • Evaluates inventory levels and coordinates supply orders with vendors.
  • Assisted in managing daily operations and team coordination of over 30 employees.
  • Supported staff training and development initiatives for new employees.

Business Manager

Massage Envy
Scottsdale, Arizona
02.2024 - 10.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.

Location Manager

Massage Envy
Arcadia, Arizona
09.2022 - 02.2024
  • Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
  • Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
  • Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
  • Conducted regular meetings with employees in order to discuss performance reviews or goals.

Assistant Manager

Massage Envy
Phoenix, AZ
01.2021 - 09.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Lead Sales Associate

Massage Envy
Arcadia, AZ
02.2020 - 01.2021
  • Provided leadership during times of organizational change or crisis situations.
  • Assisted with payroll preparations and inputting information.
  • Answered questions about store policies and addressed customer concerns (post-COVID).
  • Prepared weekly employee work schedules for team members.

Sales Associate

Massage Envy
Arcadia, AZ
04.2017 - 02.2020
  • Processed sales transactions accurately using point-of-sale systems.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Volunteer

Arizona Center For Empowerment (ACE)
Phoenix, AZ
06.2016 - 08.2016
  • Assisted with registering people to vote.

Education

High School Diploma -

Camelback Highschool
Phoenix, AZ
05-2019

Skills

  • Customer service
  • Team leadership
  • Issue and conflict resolution
  • Sales tracking
  • Employee coaching and motivation
  • Operations management

References

References available upon request.

Timeline

Business Manager

Massage Envy
10.2024 - Current

Business Manager

Massage Envy
02.2024 - 10.2024

Location Manager

Massage Envy
09.2022 - 02.2024

Assistant Manager

Massage Envy
01.2021 - 09.2022

Lead Sales Associate

Massage Envy
02.2020 - 01.2021

Sales Associate

Massage Envy
04.2017 - 02.2020

Volunteer

Arizona Center For Empowerment (ACE)
06.2016 - 08.2016

High School Diploma -

Camelback Highschool

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