Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aalaska Campbell

Killeen

Summary

I am a 22 year old Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Energetic and proactive Call Center Representative with strong focus on delivering exceptional customer service and resolving issues effectively. Known for articulate communication skills and assertive approach to problem-solving. Demonstrates forward-thinking attitude while fostering positive and engaging environment. Committed to achieving and exceeding targets through dedication and optimistic outlook.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
08.2025 - 11.2025

Assisted in organizing packages for delivery drivers by stowing items into delivery bags. Helped sort packages for efficient distribution to drivers.

PATIENT AMBASSADOR

SISKIN REHABILITATION AND HOSPICE HOSPITAL
11.2023 - 02.2024
  • Assisted with discharge planning for discharged patients ensuring that they had access to appropriate follow-up care options.
  • Performed administrative tasks such as scheduling appointments, verifying insurance coverage, and collecting payments.
  • Provided emotional support and encouragement when needed during difficult times for patients and families.
  • Efficiently handled patient inquiries and complaints with professionalism, compassion, and understanding.
  • Developed strong relationships with referring physicians through effective communication and follow-up on referrals.
  • Maintained accurate records of patient visits including progress notes, test results, prescriptions.

UNARMED SECURITY GUARD

ZIRKOPS
02.2023 - 12.2023
  • Wrote reports on property damage, theft or presence of unauthorized persons.
  • Warned offenders about rule infractions and violations, verbally evicting habitual violators from premises.
  • Monitored access control points to verify identification and check for prohibited items.
  • Identified trespassers on premises and took appropriate action as required by law.
  • Assisted with crowd control management during large events or gatherings.
  • Remained alert at all times while on duty in order to identify any potentially hazardous situations.

SERVER

CHILIS
07.2023 - 09.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Used good communication skills to reduce guest dissatisfaction.

APPOINTMENT SETTER

NATURE HEALTH LLC
04.2023 - 07.2023
  • Coordinated appointments according to established scheduling guidelines.
  • Answered phones, returning messages to schedule appointments.
  • Utilized computerized appointment scheduling system and supported updates.
  • Collaborated with sales team to ensure customer satisfaction and maximize sales opportunities.
  • Generated leads by cold-calling potential customers.
  • Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties.

COLLECTION REPRESENTIVE

GC SERVICES
06.2022 - 03.2023
  • Provided payment arrangements, negotiated settlements, and accepted payments from customers.
  • Exhibited strong interpersonal skills when communicating with customers over the phone or email.
  • Responded promptly to requests from management or other departments concerning customer accounts or other related duties.
  • Monitored performance metrics such as delinquency rate, average days outstanding, and charge-off rate on an ongoing basis.
  • Utilized customer service skills to build relationships with customers in order to resolve delinquent accounts.

ASSISTANT TEACHER

GEATER LOVE LEARNING ACADEMY
05.2019 - 08.2021
  • Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
  • Cleaned classrooms and organized instruction materials in appropriate locations.
  • Developed and maintained consistent, positive relationships with children.
  • Helped to maintain a positive learning atmosphere in the classroom.
  • Helped to prepare and distribute materials for activities.
  • Communicated important school information and announcements to students and parents.
  • Developed innovative approaches to engage students in the learning process through interactive activities and projects.

Education

HIGH SCHOOL DIPLOMA - undefined

ELLISON HIGH SCHOOL
killeen, texas
05.2022

Skills

  • Customer Service
  • Registration and Scheduling
  • Problem-Solving
  • Multitasking
  • Calm and Effective Under Pressure
  • Self Motivation
  • Documenting and Recording Information
  • Patient Education
  • Active Listening
  • Teamwork and Collaboration
  • Caring and Empathetic
  • Attention to Detail
  • Organizational Skills
  • Time management abilities
  • Critical Thinking
  • Professionalism
  • Team Collaboration

Certification

  • Security gaurd
  • Cpr cerification
  • Drivers license
  • Food handlers

Timeline

Warehouse Associate

Amazon
08.2025 - 11.2025

PATIENT AMBASSADOR

SISKIN REHABILITATION AND HOSPICE HOSPITAL
11.2023 - 02.2024

SERVER

CHILIS
07.2023 - 09.2023

APPOINTMENT SETTER

NATURE HEALTH LLC
04.2023 - 07.2023

UNARMED SECURITY GUARD

ZIRKOPS
02.2023 - 12.2023

COLLECTION REPRESENTIVE

GC SERVICES
06.2022 - 03.2023

ASSISTANT TEACHER

GEATER LOVE LEARNING ACADEMY
05.2019 - 08.2021

HIGH SCHOOL DIPLOMA - undefined

ELLISON HIGH SCHOOL