Aalazae Caballes-Asibal
Honolulu,HI
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Alamo Rent A Car through effective problem resolution and empathy. Skilled in multitasking and communication, consistently improving team performance and customer loyalty. Demonstrates adaptability and a keen ability to address customer needs, fostering trust and positive feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Alamo Rent A Car
09.2019 - Current
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Sales Associate
Spectrum
02.2021 - 09.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Enterprise Rent-A-Car
10.2019 - 02.2021
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teller
Hawaii USA Federal Credit Union
01.2019 - 10.2019
- Monitored and verified suspicious activity on customer accounts.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Shift Supervisor
Starbucks
09.2017 - 01.2019
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Shift Supervisor
Auntie Anne’s
02.2015 - 09.2017
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Pearl City HighSchool
Pearl City, HI05.2016
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Multitasking and organization
Timeline
Sales Associate
Spectrum
02.2021 - 09.2021
Customer Service Representative
Enterprise Rent-A-Car
10.2019 - 02.2021
Customer Service Agent
Alamo Rent A Car
09.2019 - Current
Teller
Hawaii USA Federal Credit Union
01.2019 - 10.2019
Shift Supervisor
Starbucks
09.2017 - 01.2019
Shift Supervisor
Auntie Anne’s
02.2015 - 09.2017
Pearl City HighSchool