Aaleh Hughes

• As a Peer Navigator at Diverse and Resilient, your primary role involves providing support and guidance to individuals within the LGBTQ+ community navigating various health and social services. You leverage your lived experience to build trusting relationships and foster a safe environment for clients. Your responsibilities include facilitating access to resources, assisting with goal-setting, and offering emotional support throughout their journeys. You collaborate with community partners to ensure clients receive comprehensive care, including mental health services, housing assistance, and healthcare access. Additionally, you promote awareness of HIV prevention, sexual health, and wellness among individuals and groups. By empowering clients to advocate for themselves and their needs, you help them build resilience and thrive in their communities.

• As a Youth Program Coordinator at the Milwaukee LGBT Community Center, you are responsible for developing and implementing programs that support the needs and interests of LGBTQ+ youth in the community. Your role involves creating a safe and inclusive environment where young people can express themselves, build connections, and access resources. You collaborate with local schools, organizations, and families to promote awareness and understanding of LGBTQ+ issues. By organizing workshops, events, and support groups, you empower youth to develop their leadership skills, advocate for their rights, and foster a sense of belonging. You also engage in outreach efforts to expand program participation and ensure that the voices of LGBTQ+ youth are heard and valued in the community.

Performed donor screenings by assessing vital signs and eligibility requirements for plasma donation while providing excellent customer care throughout the donation process. Safely conducted venipuncture procedures to collect plasma, accurately documented and maintained donor information within the company's database, and ensured compliance with all health, safety, and quality standards by maintaining a clean, organized, and sanitary work environment.

Conducted high-volume inbound and outbound calls to coordinate and encourage blood donations while providing donors with accurate information about donation procedures, eligibility requirements, and the benefits of donating. Maintained daily performance metrics and statistical records to meet organizational goals and quotas. Developed a strong understanding of blood types, donation guidelines, and donor eligibility to effectively answer questions, provide excellent customer service, and support a positive donor experience.

Provided exceptional customer service by assisting guests with hotel reservations, including new bookings, reservation modifications, and cancellations while ensuring accuracy and guest satisfaction. Responded to guest inquiries by providing detailed information about casino amenities, promotions, events, and available services to enhance the overall guest experience. Processed debit and credit card transactions accurately and securely, maintained confidentiality of customer information, and consistently demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced hospitality environment.