Aaliayah Strong
United States
Summary
Motivated professional offering proficiency in data entry combined with analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet Healthcare
07.2023 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Data Entry Specialist
Equifax
03.2021 - 07.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
Billing and Technical Support Representative
Kelly Connect- Apple
02.2019 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Education
Associate of Applied Science - Surgical Technology
Itawamba Community College
Fulton, MS05.2022
Bachelor of Science - Public Health Education
Mississippi University For Women
Columbus, MS05.2017
Associate of Arts - Nursing
East Mississippi Community College
Scooba, MS05.2014
Skills
- Policy Adherence
- Customer Retention
- Data Entry Proficiency
- Claims
- Call Center Experience
- Appointment Scheduling
- Customer Service
- Call Control
- Medical Terminology Knowledge
- Adaptability and flexibility
- 50 WPM
Timeline
Healthcare Customer Service Representative
Carenet Healthcare
07.2023 - Current
Data Entry Specialist
Equifax
03.2021 - 07.2023
Billing and Technical Support Representative
Kelly Connect- Apple
02.2019 - 03.2021
Associate of Applied Science - Surgical Technology
Itawamba Community College
Bachelor of Science - Public Health Education
Mississippi University For Women
Associate of Arts - Nursing
East Mississippi Community College