Monique Brown
Jacksonville,FL
Summary
Detail-oriented Patient Service/ Healthcare Customer Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
18
18
years of professional experience
Work History
Healthcare Customer Service Representative
State Collection Service
Jacksonville , FL
2024.04 - Current
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Adhered to HIPAA regulations when handling confidential patient information.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Navigate navigating multiple systems such as EPIC, ARTIVA, TEAMS.
- 64 calls daily
- Assist with insurance claims and Billing issues
- Professed Code Reviews, Insurance Founds.
- Verification of Protected Health Information (PHI)
Collection Specialist
Citibank
Jacksonville , FL
2022.10 - 2023.03
- Maintained accurate records of all collection activities in the computer system.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
Bakery Apprentice
Publix Supermarkets Store
Jacksonville , FL
2022.11 - 2023.04
- Packaged finished products carefully so they arrived safely at their destination.
- Monitored production times closely to ensure that baked goods were removed from ovens at optimal times.
- Trained new staff members on proper mixing techniques and handling of ingredients.
- Chopped fresh fruits
- Decorated various cakes, pastries and cookies
Field Operation Specialist
ADT Security
Jacksonville, FL , FL
2019.01 - 2022.03
- Analyzed customer feedback surveys to identify areas needing improvement in the field.
- Maintained accurate records of all activities related to field operations.
- Prepared presentations on key findings from reviews of current practices in the field.
- Medical alert system
Collections Office Manager
National Financial Services
Jacksonville , FL
2015.09 - 2018.11
- Ensured compliance with applicable laws regarding employment practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
Education
GED -
General Education Development Diploma
2024-06
Skills
- Strong interpersonal skills
- Insurance Verification
- Claims Processing
- Policy Adherence
- Healthcare industry understanding
- Patient Education
- HIPAA Compliance
- Work Quality Evaluation
- Financial Procedures Adherence
- Team Leadership
- Medical Billing
- Team Collaboration
- Payment Processing
- De-Escalation Techniques
- Worked remotely
Timeline
Healthcare Customer Service Representative
State Collection Service
2024.04 - Current
Bakery Apprentice
Publix Supermarkets Store
2022.11 - 2023.04
Collection Specialist
Citibank
2022.10 - 2023.03
Field Operation Specialist
ADT Security
2019.01 - 2022.03
Collections Office Manager
National Financial Services
2015.09 - 2018.11
GED -
General Education Development Diploma
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