Aalijah R. Wilson-Weller
New York ,NY
Summary
Extremely high level server and bartender with over 9 years of exceptional customer service and sales. Hold an in depth knowledge of point of sale terminals and common machinery. Supreme proven abilities to upsell alcohol, dessert, and all other menu items. Many years of management, training and mentoring. Actively seeking to leverage current knowledge, skills, and experience.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Toca Vez
Basking Ridge, NJ
08.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Shift Leader
Onieals
New York, NY
09.2022 - 05.2023
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Avra Estiatorio
New York, NY
07.2022 - 01.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Capital Grille
04.2021 - 05.2022
- High Level experience in fine dining
- Learned extensive dinner and lunch menu and was able to give options of desirable items on spot
- Trained many new servers after being there a short time
- Memorization of extensive wine feature
- Immediate comfort level with systems and presentations
- Top sales for lunch and beyond
- Unforgettable guests interactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Manager/Server/Bartender/Hostess
Colonial spaghetti house
08.2020 - 06.2023
- Answering phones/ taking orders as well as serving guests, while making drinks
- Money management and being trusted to count drawers every day
- Food sales, knowing both menus through and through
- Incredible customer service and customer satisfaction even when busy
- Thorough bar experience and drink making Server.
- Evaluated report data to proactively adjust and enhance operations
Server
The Bayou
08.2018 - 08.2020
- Memorized drink, wine, and other menu items to lead all servers in “up sales” and customer satisfaction.
- Memorized guests full orders for large and small groups without missing items. (up to 10)
- Received in depth training in all aspects of fine dining food industry.
- Assisted in training multiple new servers ensuring attention to detail, and strong understanding of restaurant practices and procedures.
Education
Some College (No Degree) -
Northampton Community College
Bethlehem, PAHealth And Wellness Coach - Holistic Nutrition
Integrative Institute of Nutrition
New York, NY07.2022
Bartenders License and School Graduate -
Allentown Bartending School
Allentown2019
High School Diploma -
Pius X High School
Bangor, PA (Rosetto)05.2013
Skills
- Transactions and Cash Handling
- Staff Training
- Food Safety Standards
- Age Verification
- Service-Oriented
- Menu Memorization and Presentation
- Upselling and Cross Selling
- High Volume Dining
- Food and Beverage Pairings
Timeline
Server/Bartender
Toca Vez
08.2023 - Current
Server Shift Leader
Onieals
09.2022 - 05.2023
Server
Avra Estiatorio
07.2022 - 01.2023
Server
The Capital Grille
04.2021 - 05.2022
Manager/Server/Bartender/Hostess
Colonial spaghetti house
08.2020 - 06.2023
Server
The Bayou
08.2018 - 08.2020
Some College (No Degree) -
Northampton Community College
Health And Wellness Coach - Holistic Nutrition
Integrative Institute of Nutrition
Bartenders License and School Graduate -
Allentown Bartending School
High School Diploma -
Pius X High School