Aaliyah Adams
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager
Loft Outlet
Pleasant Prairie, Wisconsin
08.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Business Coordinator/Marketing Specialist
CBS
Arlington Heights, Illinois
02.2023 - 08.2023
- Prepared and distributed agendas, documents, and other materials for meetings.
- Compiled financial reports from various sources and provided analysis of trends.
- Provided administrative support to senior management staff in the areas of scheduling meetings and appointments, managing calendars and coordinating projects.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
- Handled incoming phone calls in a professional manner while providing accurate information about the company's products or services.
- Organized files and ensured accuracy of information contained therein.
Customer Service Representative
Elite headquarters
Gurnee, Illinois
11.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Associate
Amazon
Kenosha, Wisconsin
06.2022 - 11.2022
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
Manufacturing Associate
Abbott
Gurnee, Illinois
03.2022 - 05.2022
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Observe machine operations to detect any problems or defects in the finished product.
- Set up and operate machine tools to produce precision parts and instruments.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Cleaned up work area at end of shift to maintain safe working environment.
- Ensured proper labeling of completed products before shipping out.
Caregiver
Everest solutions
Gurnee, Illinois
10.2020 - 01.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
Sales Associate
Rue 21
Waukegan, Illinois
11.2019 - 10.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Opened store in accordance with corporate policies and procedures.
Education
High School Diploma -
Zion Benton Township Highschool
Zion, IL06-2022
Skills
- Staff Development
- Financial Management
- Business Administration
- Business Development
- Strategic Planning
- Operations Management
- Marketing
- Compassionate client care
- Dementia Care
- Daily living assistance
- Staff Mentoring
- Cash Handling
- Customer Service
- Warehouse Operations
Timeline
Manager
Loft Outlet
08.2023 - Current
Business Coordinator/Marketing Specialist
CBS
02.2023 - 08.2023
Customer Service Representative
Elite headquarters
11.2022 - 01.2023
Warehouse Associate
Amazon
06.2022 - 11.2022
Manufacturing Associate
Abbott
03.2022 - 05.2022
Caregiver
Everest solutions
10.2020 - 01.2022
Sales Associate
Rue 21
11.2019 - 10.2020
High School Diploma -
Zion Benton Township Highschool