Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Ambrose

The Bronx

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service based industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Montefiore Mount Vernon Hospital
12.2021 - Current
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.

Medical Assistant

Westchester Women's Medical Healthcare
03.2021 - 11.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Prepared lab specimens for diagnostic evaluation.

Supervisor

CityMD Urgent Care Center
01.2020 - 03.2021
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Enhanced patient care by accurately performing EKG testing and analyzing results.
  • Ordered medical and laboratory supplies and equipment.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities in patient care, and patient relations.

Supervisor

Lord and Taylor
09.2018 - 01.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained a clean, organized, and visually appealing retail environment according to brand standards.

Education

No Degree - Health Service

Westchester Community College
Valhalla, NY
05.2027

No Degree -

New York School of Esthetics
White Plains, NY
08.2024

Skills

  • Customer Service
  • Multitasking and Organization
  • Flexible and Adaptable
  • Friendly, Positive Attitude

Certification

  • Certified in Microdermabrasion, Chemical peels, and body treatments
  • Certified EKG Technician (CET) - National Healthcareer Association.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.

Timeline

Patient Access Representative

Montefiore Mount Vernon Hospital
12.2021 - Current

Medical Assistant

Westchester Women's Medical Healthcare
03.2021 - 11.2021

Supervisor

CityMD Urgent Care Center
01.2020 - 03.2021

Supervisor

Lord and Taylor
09.2018 - 01.2020
  • Certified in Microdermabrasion, Chemical peels, and body treatments
  • Certified EKG Technician (CET) - National Healthcareer Association.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.

No Degree - Health Service

Westchester Community College

No Degree -

New York School of Esthetics
Aaliyah Ambrose