Aaliyah Amos
Chicago,IL
Summary
Proven expertise in health monitoring and engaged listening, honed across roles at Northwestern Memorial Hospital and others. Excelled in providing exceptional patient care, with a focus on vital documentation and interpersonal communication. Demonstrated ability to improve patient satisfaction and safety, leveraging clinical training and CPR certification.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ticket Agent
United Airlines
Chicago, IL
02.2024 - 11.2024
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted travelers with special needs or requests during check-in process.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Verified passenger identification documents for international flights.
- Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
Home Health Aide
ILLINOIS HOMECARE SPECIALIST
Chicago, IL
06.2022 - 02.2024
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided entertainment and companionship through conversation, reading, and board games.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Patient Care Technician
Northwestern Memorial Hospital
Winfield, IL
06.2022 - 01.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Answered patient call signals and signal lights to determine patients' needs.
Patient Care Technician
Ascension
Chicago, IL
01.2021 - 08.2021
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Certificate - Medical Assistant
Lincoln College of Technology
Melrose Park, IL06-2025
Associate of Applied Science - Nursing
Malcom X College
Chicago, ILSkills
- Health monitoring
- Vitals documentation
- CPR certification
- Palliative Care Expertise
- Engaged Listening Skills
- Mobility assistance aptitude
- Professional bedside manner
- Medical equipment operation
- Clinical training
- Personal Hygiene Support
- Risk Management Protocols
- Nutritional Support
Certification
- Basic Life Support Certification
- CPR Certification
- Home Health Aide Certification
- Pharmacy Tech License
Timeline
Ticket Agent
United Airlines
02.2024 - 11.2024
Home Health Aide
ILLINOIS HOMECARE SPECIALIST
06.2022 - 02.2024
Patient Care Technician
Northwestern Memorial Hospital
06.2022 - 01.2023
Patient Care Technician
Ascension
01.2021 - 08.2021
Certificate - Medical Assistant
Lincoln College of Technology
Associate of Applied Science - Nursing
Malcom X College