Roudeline Jean Louis
North Lauderdale
Summary
Efficient Ticket Agent with 4 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
12
12
years of professional experience
Work History
Ticket Agent
Alligant Air Line
Fortlauderdale, FL
10.2019 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
Coffee Barista
Areas USA
Fort Lauderdale Airport
08.2022 - Current
- Crafted high-quality beverages with attention to customer preferences and seasonal offerings.
- Maintained cleanliness and organization of coffee bar area, ensuring compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service excellence.
- Managed inventory levels for coffee beans, syrups, and supplies to ensure uninterrupted service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Customer Service
Standard Parking
Fortlauderdale, FL
11.2014 - 10.2019
- Assist customers daily
- Gather payment from visitors parking their vehicles and manage who enters and exits.
- Take messages, answer phones, provide callers with information
Customer Service Representative
Walmart Supercenter
Coral springs, FL
11.2013 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Sold lottery tickets and fish and game licenses.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
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Broward College
Coconut Creek, FLundefined
Frantz Pailliere High School
Port Au Prince, Haiti06.2008
Skills
Reading Comprehension
Agent Coordination
Agent Assistance
Computer Reservation Software
Boarding Pass Assignment
Crew and Passenger Safety
Aircraft Movements
Reservation Confirmation
Making Announcements
Airline Policies
Customer Documentation Review
Languages
Foreign languages: Fluent in French, Creole, & Spanish
Timeline
Coffee Barista
Areas USA
08.2022 - Current
Ticket Agent
Alligant Air Line
10.2019 - Current
Customer Service
Standard Parking
11.2014 - 10.2019
Customer Service Representative
Walmart Supercenter
11.2013 - 07.2017
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Broward College
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Frantz Pailliere High School