Aaliyah Brown
St. Augustine
Summary
Experienced with team leadership, effectively managing store operations and ensuring high standards of customer service. Utilizes problem-solving abilities to address challenges and improve processes. Track record of fostering collaborative environment and achieving operational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder Leader
Abercrombie & Fitch
06.2024 - Current
- Supervised daily operations to ensure store standards and customer satisfaction were consistently met.
- Conducted opening and closing procedures, ensuring financial accuracy and security protocols were upheld.
- Analyzed sales reports to identify trends, contributing insights for strategic decision-making processes.
- Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
- Trained and mentored new employees.
Host
One Hot Mama's BBQ
04.2022 - 08.2023
- Managed seat preferences to accommodate guest preferences.
- Answered phone calls professionally and proficiently.
- Reported inventory checks.
- Mastered the POS system.
- Engaged with guests to maximize customer service.
- Trained and mentored new employees.
- Effectively communicated with co-workers and customers.
Education
Bachelor of Arts (B.A.) - Marketing
Flagler College
St. Augustine, FL, US05.2027
Skills
- Customer service focus
- Staff oversight
- Conflict resolution techniques
- POS software
- Effective communicator
- Organization
Certification
Flagler College Dean's List, Spring 2024 and Fall 2025
Timeline
Key Holder Leader
Abercrombie & Fitch
06.2024 - Current
Host
One Hot Mama's BBQ
04.2022 - 08.2023
Bachelor of Arts (B.A.) - Marketing
Flagler College
ASSOCIATE OF THE MONTH
Awarded "Associate of the Month" at Abercrombie & Fitch for my outstanding contributions to the team and the brand.