Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alanna Sager

Lima,OH

Summary


Diligent with a solid background in providing exceptional customer service in high-paced environments. Effectively managed time and collaborated with staff to ensure smooth operations and satisfied customers. Demonstrated strong multitasking abilities and attention to detail, providing a seamless experience.

Overview

9
9
years of professional experience

Work History

Key Holder Leader

Dollar General
04.2024 - 04.2025
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
  • Ensured compliance with all safety protocols, maintaining a clean and hazard-free work environment for employees and customers alike.
  • Developed strong relationships with customers, fostering loyalty and repeat business for the store.
  • Handled escalated customer inquiries or complaints promptly, demonstrating empathy while seeking fair resolutions that satisfied both parties involved.
  • Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.

Team Member

Burger King
03.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.

Store Associate

Meijer
10.2021 - 05.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.

Server

Waffle House
02.2016 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

High School Diploma -

Wapakoneta High School
Wapakoneta, OH
05-2015

Skills

  • Customer service focus
  • Cash handling proficiency
  • Interpersonal relations
  • Loss prevention strategies
  • Customer service
  • Training and mentoring
  • Strong work ethic
  • Guest engagement
  • Safe food handling
  • Cleanliness standards

Timeline

Key Holder Leader

Dollar General
04.2024 - 04.2025

Team Member

Burger King
03.2023 - 08.2023

Store Associate

Meijer
10.2021 - 05.2022

Server

Waffle House
02.2016 - 08.2018

High School Diploma -

Wapakoneta High School

Similar Profiles

CREATE PROFILE
Alanna Sager