Berenice Carrillo
Victorville,CA
Summary
Experienced with team leadership, effectively managing store operations and ensuring high standards of customer service. Utilizes problem-solving abilities to address challenges and improve processes. Track record of fostering collaborative environment and achieving operational goals.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
6
6
years of professional experience
Work History
Key Holder Leader
Hugo Boss
Barstow, CA
01.2023 - Current
- Led team in achieving sales goals through effective product placement and customer engagement
- Trained and mentored staff on operational procedures and customer service standards
- Managed inventory levels, ensuring timely restocking of merchandise to optimize sales
- Oversaw daily store operations, maintaining high standards of visual merchandising and store presentation
- Developed employee schedules to ensure adequate coverage during peak business hours
- Facilitated communication between management and associates to enhance team collaboration and performance
- Collaborated with fellow key holders to develop marketing initiatives that increased store visibility within the community.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sales Associate
Old Navy
Barstow, CA
08.2020 - 08.2022
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain store presentation standards and visual merchandising displays.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Handled inventory management tasks, including stock replenishment and organization of merchandise on sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Science - Criminal Justice
Victor Valley College
Victorville, CA09.2023
Skills
- Customer service focus
- Cash handling proficiency
- Employee scheduling
- Store maintenance
- Loss prevention strategies
- Promotions planning
- Strong leadership
- Customer service
- Customer service management
- Cash handling
- Training and mentoring
- Team building
- Cash handling accuracy
- Staff training
- Inventory monitoring
- Daily reporting
- Product ordering
- Sales coaching
- Promotional planning
- Bank deposits
- Store recovery processes
- Opening and closing coordination
- Store operations oversight
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Key Holder Leader
Hugo Boss
01.2023 - Current
Sales Associate
Old Navy
08.2020 - 08.2022
Associate of Science - Criminal Justice
Victor Valley College