Aaliyah Burns
Sumter,South Carolina
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
2
2
years of professional experience
Work History
Seasonal Customer Service Representative
ResultsCX-Work From Home
09.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped customers with their monthly stipend by placing grocery orders, paying bills, scheduling installments.
- Track Walmart & OPC (Optum Personal Care) orders.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
CUSTOMER SERVICE REPRESENTATIVE
SYKES Enterprises Inc
05.2022 - 08.2022
- Help customers with their banking accounts
- Capable of meeting bank goals
- Researched banking guidelines and statutory requirements to stay current on new laws and applications
- Double-checked checks for authenticity and endorsement
- Followed all company and regulatory security and audit procedures
- Ensured that bank records and client information were kept private
- Took incoming customer calls and directed them to appropriate department or individual for assistance.
- Managed over 50 customer calls per day.
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
HIGH SCHOOL DIPLOMA -
Sumter High School
Sumter, South Carolina06.2021
HIGH SCHOOL DIPLOMA -
Sumter Career and Technology Center
Sumter, South Carolina06.2021
Skills
- Microsoft Excel
- VMWare
- Software Troubleshooting
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Windows
- Customer Complaint Resolution
- CRM Software
- Inbound Customer Service
- Microsoft Office
- Scheduling
- Order Processing
Timeline
Seasonal Customer Service Representative
ResultsCX-Work From Home
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
SYKES Enterprises Inc
05.2022 - 08.2022
HIGH SCHOOL DIPLOMA -
Sumter High School
HIGH SCHOOL DIPLOMA -
Sumter Career and Technology Center
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